CDPR Is No Longer Telling PlayStation Owners To Ask Sony For Cyberpunk 2077 Refunds

CDPR Is No Longer Telling PlayStation Owners To Ask Sony For Cyberpunk 2077 Refunds

The Cyberpunk 2077 refund situation only gets weirder and weirder. Developer CD Projekt Red is now telling players who requested a refund for the game’s PlayStation 4 version to sit tight.

Following a weekend of ire about Cyberpunk 2077’s subpar performance on Xbox One and PlayStation 4, CD Projekt Red publicly apologised and directed dissatisfied players to request refunds through Microsoft’s and Sony’s official channels. They did. Xbox One users were met with mixed results. By and large, PlayStation players were less lucky, with many finding themselves stonewalled by Sony’s stricter refund policy. (If you’ve downloaded a game to your console, you’re ineligible for a refund. There’s a stated exception for “content” that is “faulty,” but Cyberpunk 2077, despite its raft of technical hiccups, doesn’t appear to fit the bill. Sony has repeatedly ignored requests for clarification from Kotaku.)

CD Projekt Red’s apology also included an email address — helpmerefund [at] cdprojektred [dot] com — where those who couldn’t successfully secure a refund could reach out to the publisher directly for help. Yesterday, CDPR execs said that no special refund policies were in place for Cyberpunk 2077 on either Microsoft or Sony’s platforms. This morning, people who wrote in to the helpline received this message in return:

So much yellow. (Screenshot: CD Projekt Red / Kotaku / Gmail)
So much yellow. (Screenshot: CD Projekt Red / Kotaku / Gmail)

It doesn’t offer much in the way of guidance. Xbox players are pointed toward Microsoft’s refund request page. (As mentioned, players are seeing mixed results.) It does not direct people to contact Sony. Instead, it states: “If you own a digital copy on PlayStation, please wait for us to get back to you.”

CD Projekt Red said on Monday the helpline email address for requesting a refund will only remain open until Monday, December 21.

Further Reading

[referenced id=”1198076″ url=”” thumb=”×162.png” title=”Cyberpunk 2077 Developers Are Sorry The Game Runs Badly On PS4 And Xbox, Offer Refunds” excerpt=”Did you buy Cyberpunk 2077 on last-gen consoles? I did! It’s buggy and looks rough. CD Projekt Red is now sorry about that.”]

[referenced id=”1198318″ url=”” thumb=”×169.jpg” title=”Cyberpunk 2077 Execs Say They ‘Ignored’ Signals That The Console Versions They Hyped Were In Rough Shape” excerpt=”It’s clear by now that Cyberpunk 2077 is a bit of a disaster, especially on consoles. During a recent conference call with CD Projekt Group’s management board, executives said they knew the game was busted before its December 10 launch.”]

[referenced id=”1198257″ url=”” thumb=”×169.png” title=”CD Projekt Red Clears Up ‘Misconceptions,’ Says No Special Refund Policy In Place For Cyberpunk 2077″ excerpt=”CD Projekt Red managers clarified that refunds for Cyberpunk 2077 will be subject to existing retailer policies during a call with investors yesterday, and said the company is not encouraging anyone to return the game.”]

[referenced id=”1198097″ url=”” thumb=”×169.jpg” title=”How To Get A Refund For Cyberpunk 2077 On PS4 Or Xbox One” excerpt=”You don’t have to stick with Cyberpunk 2077. CD Projekt Red’s latest open-world escapade released last week to a raucous mix of fanfare and criticism, with much of the ire rooted in how poorly the game runs on PlayStation 4 and Xbox One — and how CDPR hid those versions…”]


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