Cyberpunk 2077 Players Say They’re Getting Refunds For A ‘Broken’ Game

Cyberpunk 2077 Players Say They’re Getting Refunds For A ‘Broken’ Game
Screenshot: Kotaku

For some lucky people (like me, sorry!), Cyberpunk 2077 is running great and looks amazing. For many, though, especially on older hardware, it runs like shit and looks like arse. Not an ideal situation! So naturally, some Cyberpunk 2077 refunds are in order.

Cyberpunk 2077 Is Looking Rough On PS4 And Xbox One At The Moment

I’ve spent an hour playing Cyberpunk 2077 on Xbox One, and it hasn’t been pretty. Sometimes it’s been straight up ugly. Based on screenshots and footage other people are sharing online, I’m not alone.

Read more

As a result, there are more and more people reporting that they’ve asked for — and been given — refunds on the game, on both console and PC. This Reddit thread from the weekend kicked things off with a user claiming they’d called Sony’s US hotline and got their money back after speaking with a rep, but there have since been a ton of other buyers saying they’d got refunds on Steam and the Microsoft Store as well, while purchasers on CD Projekt Red’s own Good Old Games platform are reportedly being offered either refunds or in-store credit.

Got my refund from Microsoft after playing for almost 2 hours. I was surprised they didnt hassle me about it.

I had 3 hours play. But it was barely 12 hours after buying the game.

Listed the issues, and they refunded me after an hour.

I had 8.1 hours of playtime on steam. My initial refund request got denied but sent in a second one asking for them to take another look and thankfully it did get accepted.

Not everyone has had the same success, of course, and many of those claiming they’ve got refunds report calling back multiple times or waiting on hold for sometimes hours at a time.

If you’re in this situation and considering a refund your mileage may also vary depending on where you live, and how robust the consumer protection laws are there.


  • Imagine being stupid enough to get a refund and give up the game rather than waiting for the patching period every new game goes through to be over. Particularly on PC where there really is no basis for a refund, if your PC can’t handle then it’s your own fault.

  • Bunch of whingers, oh no a game that was always going to run like crap on your pleb systems is running like crap on your pleb systems, get over it, you chose poorly, not like it’s the only game you can play, I’m sick to death of all this whining.

Show more comments

Log in to comment on this story!