Cyberpunk 2077 Refund Options Expand, With Updates From Xbox, Best Buy, And CD Projekt Itself [Update]

Cyberpunk 2077 Refund Options Expand, With Updates From Xbox, Best Buy, And CD Projekt Itself [Update]
Image: CD Projekt

Cyberpunk 2077 refund options continue to grow for disappointed players. In addition to both Sony and Microsoft loosening their refund policies, Best Buy and even CD Projekt itself have promised to make things right for customers.

Update: According to a Best Buy social media specialist, the retailer will refund physical copies of Cyberpunk 2077 in-store or via mail through December 21 (which also happens to be the release date of a major patch), even if the game has been opened. This also includes the Collector’s Edition, but players will also need to return all the extras that came with it.

Furthermore, Cyberpunk 2077 developer CD Projekt has put out an additional statement promising to provide refunds to players who aren’t able to secure one through the store where they purchased the game.

“[O]ur intention is for every owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase […] to receive a refund,” the statement reads. “We will do this out of our own pocket if necessary.”

Like Best Buy, CD Projekt also stipulates that players need to contact the company through its unique support email before the December 21 patch in order to be made whole.

Kotaku has also contacted GameStop, Target, and Walmart about any potential adjustments to their own return policies in regard to Cyberpunk 2077, and will update this story as further information comes in.

The original story continues below.

Microsoft has expanded its refund policy for players who purchased Cyberpunk 2077 digitally, guaranteeing money back for the notoriously broken CD Projekt game.

“We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in extremely challenging circumstances,” a Microsoft spokesperson told Kotaku. “However, we also realise that some players have been unhappy with the current experience on older consoles. To date, we have granted refunds to the vast majority of customers who have requested one. To ensure that every player is able to get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice.”

Screenshot: Xbox / KotakuScreenshot: Xbox / Kotaku

Microsoft is directing those looking to refund Cyberpunk 2077 to its refund request page but has yet to pull the game from the Microsoft Store. It’s unclear if they will. We’ve asked.

This news comes hours after Sony also guaranteed refunds for players who purchased Cyberpunk 2077 through the PlayStation Store. The game has since been completely removed from that platform.


  • I refunded it this morning. Process was instant. I was pretty underwhelmed by what I played and my first mission kept having progression ruining bugs to the point of having to just restart the checkpoint over and over. Even on Series X I didn’t find it worthwhile. My plan was to just wait for the next gen patch, but I think with all that has happened the next gen patch may be further off than ever.

    • I contacted gog day one. They responded instantly and asked if I wanted credit or a refund. I asked for a refund and there’s been no reply since. I guess there’s thousands of refunds to process.

      I hope the people there are ok. This is clearly the worst time in the company’s history. I hope they remember no matter how bad they feel this is, it’s just a game and in a few years this will all just be a memory.

      • In a few weeks this will all be a memory. Once the first few patches hit that fix the bulk of the issues for PC, PS5 and Series X, this’ll die down. As for the PS4 and Xbox One, if the can stabilise it at least, it’ll also die down. While gamers have a tendency to flare up issues very quickly and get recognition for them, we also have a tendency to move onto the next one just as quick…

        • There are already preview articles out for new games over 2 years away. Like… After this, why would you ever hype for anything? But the cycle just continues.

          I picked up death stranding, TLOU2 and RDR2 yesterday from JB for less than $90. That’s a bargain. From now on I’m a gamer who just plays games that are out in the wild. I don’t think I’ll ever read a preview again. Just a waste of time.

  • Just finished it this morning and while I loved my experience for the most part it did feel like a beta than a full release

  • I tried to get a refund on Epic I have 3hrs 52mins in game and have not played for 7 days due to a gameplay bug which stops me from doing a action with a character in game, can’t advance any further. Still in the first mission.

    Think 2 hours or more of that gameplay time was with the game minimized while Googling a solution trying to work out ways to advance in game due to the bug.

    Sucks Epic won’t refund.

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