Sony Pulls Cyberpunk 2077 From Sale, Offers PS4, PS5 Buyers Refunds

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Sony Pulls Cyberpunk 2077 From Sale, Offers PS4, PS5 Buyers Refunds
Image: Cyberpunk 2077

Hopefully concluding a rollercoaster few days where PlayStation owners were told to get a refund for Cyberpunk 2077 then asked not to, Sony has confirmed that not only will the company be issuing refunds, but the game itself is being pulled from the PlayStation Store.

CDPR Is No Longer Telling PlayStation Owners To Ask Sony For Cyberpunk 2077 Refunds

The Cyberpunk 2077 refund situation only gets weirder and weirder. Developer CD Projekt Red is now telling players who requested a refund for the game’s PlayStation 4 version to sit tight.

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A short statement posted on the PlayStation website reads:

SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.

Wow.

Depending on where you are in the world, you can access the special page Sony has set up for the refunds here.

What an absolute shitshow.

CD Projekt Red Clears Up ‘Misconceptions,’ Says No Special Refund Policy In Place For Cyberpunk 2077

CD Projekt Red managers clarified that refunds for Cyberpunk 2077 will be subject to existing retailer policies during a call with investors yesterday, and said the company is not encouraging anyone to return the game.

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How To Get A Refund For Cyberpunk 2077 On PS4 Or Xbox One

You don’t have to stick with Cyberpunk 2077. CD Projekt Red’s latest open-world escapade released last week to a raucous mix of fanfare and criticism, with much of the ire rooted in how poorly the game runs on PlayStation 4 and Xbox One — and how CDPR hid those versions...

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Cyberpunk 2077 Players Say They’re Getting Refunds For A ‘Broken’ Game

For some lucky people (like me, sorry!), Cyberpunk 2077 is running great and looks amazing. For many, though, especially on older hardware, it runs like shit and looks like arse. Not an ideal situation! So naturally, some Cyberpunk 2077 refunds are in order.

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Comments

  • I can’t ever recall a storefront itself taking down a AAA for basically failing certification. Does anyone else recall anything similar? Arkham got taken down by the studio, but an actual takedown by Sony/MS/Steam for being so broken? I don’t think this has ever happened before.

    • Arkham Knight is the only AAA title thats been taken down and that game was in a way worst state than Cyberpunk. Its also pretty fucking hypocritcal for Cyberpunk adn Arkham Knight to be taken down, yet fucking fallout 76 is all fine and dandy according to sony and mircosoft and some moronic reddit posts that ive seen.

    • I didn’t get NMS until a year or two after it came out,at which point it was great. Was it actually broken at launch, though? I seem to recall the issues being more to do with lack of content / stuff to do rather than the game actually not working?

      I suspect it’s THIS debacle that may lead to some changes. I doubt we’ll see any more games failing certification and just getting waved through anyway based on no more than a promise from the developer to fix it before release.

      • It was pretty bad at launch, a completely different game to what we can play now.

        It’s not really the state of the game I’m referring to though, NMS was also a game where large amounts of people sought refunds but it was a difficult process and Sony’s response was all over the place unfortunately.
        This time around it appears they are much more proactive.

  • I cant help but think this Sony’s nuclear option and it is a really poor one. (and people here know I am a sony fanboy). YES the game shouldnt have been launched on base consoles, and yes I understand that in theory the PS5 version is the PS4 one, so from a shopfront point of view how do you keep selling one without the other, BUT Sony, really?!

    The PS5 version isnt bad, and the game itself is bloody brilliant (issues aside), I cant help but wonder if this just plays hard into the outrage train and justify so much of hyperbolic hate on reddit.

    Given the Xbox store managed to solve this issue without this rubbish, I cant help but fail to understand the Sony’s logic… especially given the game runs the worse onbase Xbox, yet it is still selling.

    • Do any of the Bethesda games crash 18 times in one hour on a PS5 live on stream (F76 excepted, because that wouldn’t surprise me)? Failing certification is a very different issue to the game simply being buggy or a bit unstable. CDPR breached their agreement to have a mostly stable game and Sony slapped them with the penalty. I’m more surprised it was this fast and blunt than by the fact that it happened.

      • I’ll first say I’m playing on ps5 and have been one of the few it seems to have it good. Maybe a dozen crashes over 30 hours.

        That aside, this is not what the majority of players are seeing. I have refunded games in the past for the same reason and would encourage others to do the same.

        I’m just mainly confused and amused at how much heat this is getting compared to other games.

        Maybe my view is influenced by my experience with the game, which has been really positive. Shoes, miles, ect

        • I think Sony’s nuclear response is because people are blaming the consoles instead of CDPR for breaching their promise to meet certification requirements with a day one patch. Most people don’t understand that the game runs so badly not because of the console, but because CDPR didn’t do the job they promised that Sony would do. They made a broken game then blamed Sony for it being broken. If Sony wasn’t a company what CDPR did would be considered defamatory considering Sony’s only fault was taking CDPR at their word.

  • I just had a thought, and I’m not sure how based in reality it is, but: is there any way this mass refund scheme and blocking sale from the PlayStation Store could hurt CDPR to the point where they can’t afford to pay the team to commit the time needed to work through these bugs and performance issues?

    I see people saying “I’m demanding a refund now and purchasing the game when it’s fixed” and it just made me think “what if the financial hit this causes means the game never gets fixed to the standard that people are hoping for?”

    I mean, I’m right there with them, having requested a refund myself, I’m just not sure how I feel about it now. I’m assuming that they’re a big enough company with enough sales despite refunds to stay afloat.. but I don’t know much about these things.

    • There is a ton of evidence that generally when offered refunds the majority of people don’t even go to the effort of clicking a couple of buttons to make that happen. Certainly I’d personally find it hard to justify refunding now if I was simply planning to buy it again later… I mean, why?

      This is what a lot of the scammier ebay sellers trade on. Sure, for some people even $5 is a lot of money and worth the hassle to chase a refund, but for many other people once the cash has left their bank accounts it’s gone.

      I’d be shocked if even 10% of owners take up on the refund offer, especially as we know that there are plenty of people not experiencing game breaking bugs.

      • Even if that’s true, 10% of people is a hell of a lot no matter how many of the 15 million copies (reported) were on console.

      • That’s a good point, though I do feel like (at least for me, and I’m not living week to week financially) $100 is about the point where I feel like having that money in my account is worth the hurdle. And that’s coming from a person who actually went out and bought a Series S and another copy of CO2077 just so I could have a better experience haha (which for the record,
        I have had surprisingly smooth experience and am definitely not seeking a refund for the this version). But like you say, it’s purely subjective how much people put value on a product and the effort to get a refund.

  • Can’t help but think that if the whiny basement-dweller brigade didn’t make such a huge fuss every time this game was delayed, CDPR wouldn’t have felt so much pressure to release it before it was ready.

    • It’s no surprise that you blame the consumers, you’re always so negative about things. Consumers didn’t build the thing, they didn’t tell everyone what it could do FOR YEARS out, they didn’t set the release date and they sure as heck didn’t release it. That was all on CDPR.

      I hope they’re all ok at the studio, it must be a terrible time there, but please, don’t blame the people who bought the game. At the end of the day, they just wanted to buy the game that CDPR spent millions on marketing to tell them to buy.

  • I still find it sus that all the reviews are like “Bug and shit but great game” when it’s actually not that great. Looks good and shit, but other than the bugs, there’s A LOT of missing shit and features that just aren’t there at all.
    It’s actually NOT a 9/10 like the media is saying and I find it dodgy that sites keep lauding it still. Even the wiki page is devoid of all this shit being part of the story.

    The game has a TONNE of cut content and a noticeable lack of polish and standard gameplay features. It’s not good. Cops shouldn’t spawn like that and I feel like sites are omitting the full truth on purpose.

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