PC Cases Catch Fire, Company Responsible Eventually Apologises

PC Cases Catch Fire, Company Responsible Eventually Apologises
Gif: Mark’s Tech
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There have been complaints for a few months now that one of PC case company NZXT’s products has been catching fire. This week, the company has finally apologised and removed the case from its store.

The issues concerned their H1 case, which is basically a very big, Xbox Series X-like box. As OC3D report, “it looks like the screws on the H1’s PCIe Riser Card are causing a short circuit, causing sparks to fly, smoke to generate and burns on the H1’s PCIe riser card.”

One owner managed to film the short circuit taking place, complete with ensuing flames.

After initially failing to address the issue when it was first reported last year, then putting forward a half-assed fix that involved swapping out some metal screws for some nylon ones, NZXT has finally — mostly thanks to increasing pressure from PC hardware sites — issued a statement on their company site and taken more concrete steps to make this right.

That statement reads (emphasis mine):

To our community,

We’re sorry.

The nylon screws were not the complete solution for the H1 fire hazard; they didn’t address the root cause of the issue. We didn’t account for scenarios where someone could replace the nylon screws with metal ones unknowingly. Our execution did not live up to the quality that our community has come to expect from us.

We will be removing the H1 from the NZXT Store and NZXT BLD. We’re going to send out redesigned PCIe Gen3 Riser Assemblies for current H1s and we’re going to help with installation for those who need it.

Going forward, we’re instituting more robust and thorough design processes. From the initial designs, QA, to additional testing, we’re committed to quality in both our products and our response to your concerns.

We want to thank Steve from Gamers Nexus. He and his team brought the issue of someone replacing the nylon screws with metal screws to our attention and raised the urgency surrounding it.

Comments

  • What’s really scary about this is what would have happened if Steve hadn’t made a video on this?

    If not for YouTubers making videos on this deadly issue what would have NZXT done? Because the past few years have demonstrated that NZXT is substandard when it comes to everything.

    • They assumed that everyone would use the nylon screws they provided instead of supplying their own. It was a stupid mistake to make because PC builders typically have boxes upon boxes of random spare screws lying around from earlier builds, but you can see how their testing might have missed it.

      • I mean more from an electrical engineering perspective, the design alone is a huge risk. Having something as simple as screw placement cross with the electrics is a huge no no (what if someone gets zapped while using metal screws, etc. think of the people who died after accidentally stapling into power lines during the pink batts incident). I can understand that they thought everyone would use their provided screws, but why in god’s name would they have the circuit there in the first place? It’s a lawsuit waiting to happen.

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