The First PS5 DualSense Drift Lawsuit Has Been Filed

The First PS5 DualSense Drift Lawsuit Has Been Filed
Image: Sony
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As early as November 2020, PS5 owners were reporting major drifting issues with their DualSense controllers. For one player, it took just ten days for them to notice major stick drift on the DualSense that rendered the controller unusable. Now, a class-action lawsuit has been filed in the United States alleging the controllers are actually ‘defective’.

The suit, filed by firm Chimicles Schwartz Kriner & Donaldson-Smith (CSK&D), claims: “The DualSense controllers that are used to operate the PS5 contain a defect that results in characters or gameplay moving on the screen without user command or manual operation of the joystick. This defect significantly interferes with gameplay and thus compromises the DualSense controller’s core functionality.”

According to IGN, the suit further alleges Sony was aware of the problems with controller drift but didn’t provide adequate repair options or support for consumers. Many were forced to wait for long hours and deal with a ‘maze’ of pre-recorded messages.

A class action was officially filed on February 12 after the firm put a call out for consumer interest in the case. It’s set to be heard by the United States District Court for the Southern District of New York, with the complaint seeking monetary relief for damages caused.

The primary plaintiff, Lmarc Turner, allegedly bought their PS5 console in early February 2021 and experienced controller drift on the day of purchase. According to the suit, Turner contacted Sony support and was only told to reset the game and console with no further assistance or advice offered. He was then forced to purchase another DualSense to replace it.

Alongside Turner’s complaint, the lawsuit also includes several other reports of DualSense drift from social media, including some which claim the controller became defective within the same week it was purchased.

CSK&D is currently working through a similar case impacting Nintendo Joy-Con users, and we can expect to hear more about both class action lawsuits and the issue of controller drifting over the coming months.

If your PS5 controller is currently suffering from drift, there are options available to you. It’s likely your issue will be covered under the Australian Consumer Law locally, so you’ll be able to return it to your point of purchase. If not, you may need to contact Sony Support and navigate the previously mentioned ‘rabbit warren’ of wait times and robot operators.

Comments

  • A funny concept, given that I remember having the same issues with every PS/Xbox controller since original launch. (PS/PS2/PS3/PS4/PSVita,Xbox/360/One). They have never improved in performance.

    • I’ve never had controller drift in any of my console controllers from the PS1, Xbox, etc. all the way until I got to the Switch where I’ve had Joycon drift. Never had Vita drift, never had issues with PS1, 2, 3 or 4 controllers and my original 360 controllers still work normally. Xbox and 360 were fine, I gave my Xbox One away, but that still worked just fine too controller wise and the Series X has had no issues. You must’ve had some terrible luck or you weren’t being very nice to your hardware.

      • Same boat as you, the Nintendo Drift was the first system that I experienced it. Buttons sticking, triggers breaking, sure. If you wanted directions not working at all, that’d be the Atari 2600 for me.

        Non console drift would be any number of PC joysticks I used during the Great Era of Flight Sims that was the 90s. Sooooo, soooooo much drift.

        • I think I had a Gamecube controller where direction buttons broke (I think that was an offbrand one, not from Nintendo), but I’ve been lucky enough to dodge the vast majority of defects until the Joycons started playing up. I remember my first response was “that can happen with these?” and it struck me a few months later.

          Same for me with PC input devices. I’ve had drift numerous times in Logitech controllers etc and far more breakages from those makers than from Sony/MS etc. It got so bad that I gave up on those PC controllers and hooked up my PS3/4 and Xbox controllers depending on what I felt like. No more breakages. It’s honestly a shame to hear about PS5 drift. I’m gonna be stuck with Xbox controllers forever at this rate.

      • I first noticed it with PS3, but also had a few with my ps4 as well. They seemed to get over a year old and it would start happening. My switch also did it, warranty job fixed that one thank goodness!

        My ps5 is still good so far but for how long?

  • Even though these suits are all about lining the pockets of the lawyers, I’m okay with them if it forces companies to acknowledge/ fix these hardware issues.

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