CD Projekt Refunded 30,000 Copies Of Cyberpunk 2077 Directly

CD Projekt Refunded 30,000 Copies Of Cyberpunk 2077 Directly
Image: CD Projekt

Only a tiny fraction of the overall Cyberpunk 2077 sales resulted in refunds, CFO Piotr Nielubowicz told investors during an earnings call earlier today. Out of the 13.7 million copies sold, the Polish developer apparently issued just 30,000 refunds.

As for the monetary impact, the “Help Me Refund” program CD Projekt set up to handle requests from customers dissatisfied with Cyberpunk 2077 only cost the company approximately $US2.17 ($3) million, a drop in the bucket compared to the over $US560 ($725) million CD Projekt took in as 2020 revenue. Over 95% of these refunds have already been processed.

“The last single-digit per cent below 5% is probably the most difficult part,” Nielubowicz added. “Please take into consideration that we are refunding people all over the world and working with different banking systems. It’s not an easy task.”

After several delays, Cyberpunk 2077 finally launched on December 10, 2020. However, the game was an overwhelming disappointment, not only in terms of its limited scope compared to pre-launch marketing but also its rampant bugs and performance issues on last-generation consoles. CD Projekt has spent the last few months releasing patches to alleviate the technical hiccups, but the game remains a black eye for a company that had previously built up so much goodwill with The Witcher.

It should be noted that these refund numbers don’t appear to take into account Cyberpunk 2077 refunds processed by Sony and Microsoft. Both companies separately offered money back for purchases made on their respective platforms, with Sony even going as far as to remove the game from the PlayStation Store just a week after its release, a decision that’s yet to be reversed.

While the low reimbursement rate is surprising, some have pointed out that the hoops players needed to jump through to receive a refund from CD Projekt may have discouraged some players from making an attempt. In any case, the company is still looking forward to the game’s release on PlayStation 5 and Xbox Series X/S later this year, with additional plans to develop expansions and possibly even a multiplayer component down the line as well.

Comments

  • We’ll get a defenitive edition mostly bug free next console generation, then 2 more after that, I’ll play it when it hits Nintendo.

  • “While the low reimbursement rate is surprising, some have pointed out that the hoops players needed to jump through to receive a refund from CD Projekt may have discouraged some players from making an attempt.”

    Fuck me, the ‘hoops required’? What are they talking about? I just put in a GOG support ticket that just said, “I would like a refund, please, here is my purchase order number,” with zero further explanation and it was actioned two weeks later without being contested.
    I was asked if I wanted a direct refund or store credit, I replied that I wanted a refund, and a couple days after that I got a paypal notification before I even saw the GOG email.

    Anyone who thinks filing a support ticket to get a refund is ‘jumping through hoops’ is utterly divorced from reality. How the fuck else are they supposed to know how to get you your money back? Hire a bunch of psychics?

    (For context, I played and thoroughly enjoyed 200’ish hours on PS5 and bought it on PC, but it wasn’t running super well on my machine, so I refunded it there and will buy it again later when either I upgrade to a machine that can brute force it, or they fix it up enough that I don’t need to.)

    • (Also, the low rate of reimbursements isn’t THAT surprising if you actually looked forward to playing the game and gave it an honest shot instead of treating it like some kind of chore imposed upon you by the requirements of your job, having already made up your mind that you hated it from hype alone, like a child refusing to try a new type of vegetable.)

      • I’ve processed refunds on behalf of friends whom are delicate with anxiety, so much so that reaching out to a stranger is a mountain-climb to them.

        I’m curious to know what difficulties others ran into when wanting a refund.

        • “I’ve processed refunds on behalf of friends whom are delicate with anxiety, so much so that reaching out to a stranger is a mountain-climb to them.”

          That’s still not a problem with GOG, That’s a problem on your friend’s end.

      • The low rate of reimbursements isn’t that surprising because there’s plenty of evidence that people for the most part view money out the door as gone already and any attempt to get that money back as a chore they can’t be bothered doing.

        Seriously, when I was working in retail I knew full well that certain products, not cheap products either, were simply faulty before they had even left the store, either by design or poor quality manufacture. Despite this being a big-box no questions asked on returns retailer some of these products never ended up back in my returns basket to process, ever.

      • It’s because they were refusing to issue refunds for that heap of shit at all until you notified them that you were issuing a chargeback. That 30k is most likely the 30k who, like me, got their extremely angry bank involved which solved the problem in under 24 hours instead the weeks of silence after making a ticket.

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