Please Enjoy Epic’s Tim Sweeney Apologising Profusely To Ubisoft For Fucking Up

Please Enjoy Epic’s Tim Sweeney Apologising Profusely To Ubisoft For Fucking Up

While the documents and emails being released as part of the Epic v Apple case are often important and full of detailed information, I am very much enjoying the ones — like this — where billionaire executives are forced into embarrassing apologies when their company fucks up.

Here for your enjoyment is an email Tim Sweeney had to send to Ubisoft CEO Yves Guillemot in May 2019, shortly after a colossal screw-up behind the scenes of the Epic Games Store resulted in pirates and scammers going absolutely wild with copies of The Division 2, with “fraudulent transactions” of the game accounting for between 70-90% of all those recorded.

“Fraud rates for other Epic games store titles are under 2% and Fortnite is under 1%”, Sweeney points out, “So 70% fraud was an extraordinary situation.”

Dear Yves,

I’m writing to apologise for the shortcomings in our Epic Games store implementation and our Uplay integration.

In the past 48 hours, the rate of fraudulent transactions on Division 2 surpassed 70% and was approaching 90%. Sophisticated hackers were creating Epic accounts, buying Ubisoft games with stolen credit cards, and then selling the linked Uplay accounts faster than we were disabling linked Uplay purchases for fraud.

Fraud rates for other Epic games store titles are under 2% and Fortnite is under 1%. So 70% fraud was an extraordinary situation.

To stop the fraud, we disabled purchasing of Ubisoft games. We will make our best efforts to restore service as quickly as we can. This depends on a real-time system for disabling refunded and fraudulent purchases on Uplay, and anti-fraud improvements in Epic’s service. This work will likely take at least 2 weeks to complete.

The fault in this situation is entirely Epic’s, and all of the minimum revenue guarantees remain in place to ensure our performance.

I’m sorry for the trouble,

Tim Sweeney

Epic Games

Image: Apple v Epic Image: Apple v Epic

Comments

  • Gee Luke, isn’t it kind of fucked up to “enjoy” something like this? Makes you wonder what kind of person would…

  • I mean, ultimate fault lies with the scum committing fraud.

    Wheres Light Yagami when you need him?

  • It puzzles me how Kotaku writers are so quick to take the moral high ground on issues of identity politics, but be so intolerant when it comes to matters like this one. Sweeney owned the mistake. What more do you want? Is there really a need for this gleeful derision? Schadenfreude doesn’t become anyone.

    • I’m very partial to schadenfreude, but with this many fraudsters stealing credit card details I honestly can’t take too much pleasure in him having to send this email explaining what happened. Those poor victims of fraud.

      • Ill will revel in the Schadenfreude at this because this would have been servely lessened if Epic had actually enjected that fortnight cash into make a proper store client with proper email validation, which can be seen in PCGamers way better article.

        But yes this article is also just in poor taste and to me feels like an old gwaker article. Like “HAHAHAHAHAHA LOOK AT THIS FUCKWIT HAVING TO APOLOGISE! WHAT A FUCKING LOOSER ROFLAMO”

        • And that’s basically it. The facts are the facts, email verification etc being a valid critique. The way it’s written, the fact it’s a company that used to be affiliated with Gawker, a company that truly needs to still these days, apologise for some shitty behaviour, it’s definitely a big ole’ piece of hypocrisy.

  • Sweeney or not… It is an absolute goddamn miracle that anyone tries to do better, or be better, when people like this author exist to piss on them should they ever attempt anything of the sort.

    Talk about a glaring fucking insight to the true character of an author, as well as a publication that pisses and moans about how people need to ‘do better’ basically any chance it gets.

  • Is this article supposed to be luke demonstrating how much of a shallow self-righteous person he is?

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