[Update] If You’re Prone To Seizures, Maybe Don’t Play Sonic Colors Ultimate On Switch Right Now

[Update] If You’re Prone To Seizures, Maybe Don’t Play Sonic Colors Ultimate On Switch Right Now
Source: Sega / Twitter [@Nintendo_NWR]

Update: Nintendo Australia has responded to the issues surrounding the Switch version of Sonic Colors: Ultimate and encouraged anyone who’s experiencing the examples detailed in this article to contact their customer service team.

If extreme flashing lights and constant bugs doesn’t sound like your idea of fun, then you might want to steer clear of Sonic Colors: Ultimate on the Switch, according to some concerning user reports.

Over the weekend, players who bought the Digital Deluxe Edition of the game were able to access an early access version. Soon after, they began sharing videos of Sonic Colors: Ultimate gameplay that featured a number of glitches and bugs.

While Nintendo World Report said their reviewer only experienced glitches “after cycling through the world maps” and loading a level, others seem to have experienced it more frequently.

In the videos below, you can see the game frequently cuts from Sonic dashing through a level to startling cuts of flashing lights, bars of colour all over the screen, and greyed-out backgrounds. It’s extremely concerning, particularly for players who might be prone to epileptic seizures.

According to Twitter, some of these glitches were allegedly captured on a Yuzu emulator rather than real Switch hardware. Yet, users on the Nintendo Switch Subreddit say they’ve experienced seizure-like flashes on their devices. The clip below is a good example and was captured on a Nintendo Switch.

“Honestly, if you showed me this footage with no context, I would have assumed it was a modded version to make it cursed, including a creepypasta storyline,” wrote one Reddit user.

“One of the funnier failed game launches I’ve seen, hopefully, it’s just a big oversight that they can fix easily.”

“The bug that happened on Yuzu was not the seizure bug but a t-pose bug. The seizure bug DOES happen on real hardware and is reproducible, it’s caused by swapping quickly between planets,” said another user.

Some people in that same Reddit thread say they’ve heard reports that Nintendo is offering refunds for the game. When Kotaku Australia asked Nintendo to comment on this, they said: “If an Australian or New Zealand consumer has concerns about a product they are encouraged to contact Nintendo Australia Customer Service.

Shortly after these cursed clips began to go viral, Social Media Manager for Sonic the Hedgehog at Sega of America, Katie Chrzanowski, said that the team at Blind Squirrel Games “are listening and assessing for an upcoming patch”.

However, it’s worth mentioning that she said that people who are playing the game through an emulator are experiencing “some graphical issues” when it’s clear that Nintendo Switch players have had the potentially seizure-inducing bug above.

“Quick aside: we’ve seen some graphical issues that were caused by an emulator which is unfortunately outside our control,” she said.

“Trying to figure out what bugs are legitimate can really slow down the QA process. If you’re having issues, please do flag them here.”

Last month, diehard Sonic fans came together at an appropriate blue hedgehog speed to show off their fan-made Sonic games at the Sonic Amateur Games Expo.

Sonic Colors: Ultimate is a remastered port of the original Sonic Colors, which was released on Wii, PS4, Xbox One, DS, and PC in 2010. The remastered version is scheduled to release on September 7, 2021.

Comments

  • Had this preordered when it was announced but cancelled it when I found out it was going to be 30fps on the Switch. Kind of glad I did now, I already had it on the Wii and it seems like that’s still somewhat the superior version.

  • Commenting on the update, I was given a refund by Nintendo Australia for reporting flashing/seizure type graphics in Cozy Grove on Switch (after a very tense phone call where I had to point out the dangers of asking people to record that sort of detail for proof). I’m hopeful that this indicates a change in Nintendo’s attitude towards these more hazardous glitches.

      • I got the game on release on, what, 8/9th of April this year. I went to the in-game vendor, the graphic broke and repeatedly strobed me with broken overlaid textures. I submitted a ticket on Nintendo Australia’s website for a refund a day or two later after another graphic broke and flashed me. Nintendo CS emailed on 13 April to say the game was working as specified and I replied to tell them that the developer had admitted on their Discord to numerous flaws in the game, including it not working properly when loaded onto SD cards (a problem not advertised in the store).

        I received a phone call from them not long after from the CS guy asking why I couldn’t provide video of the flickering and I had to rather bluntly explain to him that it was a seizure risk. He asked when I couldn’t have someone record it for me and I asked him how exactly I was meant to show them the part of the game given that it was, again, a seizure risk. Nor could I ask anyone else in my family due to sensitivity being a shared problem. He wasn’t happy to hear that and I pushed the point that the product wasn’t within consumer law (not fit for purpose and not as advertised) and that nothing in the law required video evidence from me specifically given the nature of the product. I also pointed that the developers themselves knew the product was flawed and showed a lack of intent to fix it.

        A day later I got another email from a different CS confirming the refund. I still have the email exchange, but I don’t have any record of the phone call.

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