Moving over to the NBN will soon (hopefully) be an easier and more transparent process, thanks to new rules for telecommunications companies released today by the ACMA.
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Earlier this year, after a long and protracted legal battle, Valve began displaying a consumer rights notice on the front page of Steam. The notice started appearing in late April, and under the court's ruling, was supposed to be displayed to Australian users for a period of 12 months.
But when the Steam Summer Sales kicked off, that notice disappeared.
The rollout of the NBN has been "interesting". While early adopters of the originally planned FttH service have been happy with fast speeds, others who have been on the receiving end of the multi-technology mix have been subject to poor speeds, loss of services and poor technical support.
This prompted the ACCC to take a more direct approach, launching a broadband speed testing program. The first results from that testing are in, suggesting the recent legal actions and public comments are making a difference to broadband performance.
A couple of years ago, the Federal Court fined Valve $3 million for failing to offer Australian gamers refunds from 2011 to 2014. But the fight is ongoing - and it's set to continue in the High Court.
Pride comes before the fall. MSY Technology -- "the name you can trust" in cheap computer parts -- now has a massive ACCC court notice plastered on its website right underneath its logo, a week after it was fined $750,000 for misleading and deceptive conduct towards customers.
The ACCC has instituted proceedings against the very inventively named Domain Name Corp and Domain Name Agency, also trading as Domain Name Register, for misleading Australian businesses. The companies in question, the ACCC alleges, effectively told businesses that they were renewing their existing website domain names when, in actual fact, they were being sold new, very slightly different domains with a creatively designed paper letter.