Tagged With accc

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After an iOS update back in 2015, "Error 53" caused some Apple devices to freeze up. At least 275 Australian customers affected by the were told by Apple they couldn't get a refund if they used a third party to try and fix the problem. But that's not how Australian Consumer Law works.

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When Valve was fined $3 million a couple of years ago, one of the court orders was that a notice was to be visible to all Australian users. And with the High Court rejecting Valve's appeal recently, that notice is now posted online and through the Steam client.

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If a game doesn't work as advertised, Australian consumer law offers gamers plenty of recourse when it comes to getting a refund. But if you pre-order a game and change your mind - say you need the money back, or you've had a change of heart - the consumer protections are very different.

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The rollout of the NBN has been "interesting". While early adopters of the originally planned FttH service have been happy with fast speeds, others who have been on the receiving end of the multi-technology mix have been subject to poor speeds, loss of services and poor technical support.

This prompted the ACCC to take a more direct approach, launching a broadband speed testing program. The first results from that testing are in, suggesting the recent legal actions and public comments are making a difference to broadband performance.

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Unsuspecting Aussies have lost almost $28,000 in the last year to scammers pretending to be from NBN, with over 300 reports made to Scamwatch. Here's how they are catching people out, and what you need to do if you think you've been scammed.

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The ACCC has instituted proceedings against the very inventively named Domain Name Corp and Domain Name Agency, also trading as Domain Name Register, for misleading Australian businesses. The companies in question, the ACCC alleges, effectively told businesses that they were renewing their existing website domain names when, in actual fact, they were being sold new, very slightly different domains with a creatively designed paper letter.

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Have you ever experienced the joy of getting "error 53" on your precious iOS device and taken it to Apple, only for them to refuse to look at it? Good news: an ACCC investigation allegedly uncovered the same thing, and they're taking Apple to court.