I collect games like I do books: stacking them on shelves or in boxes, never quite finding the time to finish them but always enjoying simply having them around. Owning physical games provides a sense of history and future possibility and makes me feel like I have some sort of handle on this unwieldy hobby I've constructed a large part of my life around.

But as that habit evolved beyond the physical into the digital, I've found myself increasingly overwhelmed.

Back in the day, if a video game didn't work or you just didn't like it, you could take it back to the store and have the person behind the register laugh in your face when you asked for your money back. These days, getting a refund is a labyrinthine of web forms, logins, and annoying capchas. You can still get your money back, though. Here's how.