Earlier this week we reported EB Games was having issues shipping out its exclusive Pip-Boy editions to customers. It now looks as though JB Hi-Fi is having a similar issue. It's a day after release and JB Hi-Fi's Facebook and Twitter accounts are currently swarmed with complaints. JB Hi-Fi promised day one delivery of Fallout 4, but many are still waiting for their games to arrive.
— Hagar Kobson (@Hagarthered) November 10, 2015
@JBHiFi still waiting on my PC Fallout 4 preorder, any news?
— Scott B (@absentees) November 11, 2015
@JBHiFi were people who preordered Fallout 4 and requested shipping supposed to receive it on launch day? Please respond.
— Captain Lark (@Captain_Lark) November 10, 2015
So did anyone actually get their Fallout 4 preorder from @jbhifi via Toll Priority today? I sure as hell didn't. Should've got it in store.
— ParaGamer (@Evasius) November 10, 2015
— Nobuyoshi Motonaga (@NoobleXTC) November 10, 2015
And on Facebook:
JB Hi-Fi has yet to respond officially on social media to the complaints. Some have been given a voucher in response to the delay, but we don't have word on whether that's a policy across all delayed orders or their being doled out on a case-by-case basis. It appears as though the $10 vouchers are only being provided to customers if their game was shipped by JB Hi-Fi late, not if it was delivered late.
So for not getting my copy of Fallout 4 shipped out on time @JBHiFi are saying sorry and giving me a $10 voucher, good customer service ?
— Bilko (@_Bilko_) November 10, 2015
JB Hi-Fi's social media manager seems to responding directly to complaints. He appears to be laying the blame with Toll, the company in charge of shipping the game to customers.
@Captain_Lark they were sent next day delivery, looks like Toll had a large backlog of deliveries that stopped some items reaching customers
— WadeQ (@WadeQ_JBaus) November 10, 2015
@wziontek left the warehouse Monday with Toll, unfortunately they are having issues with their deliveries. Should be with you today.
— WadeQ (@WadeQ_JBaus) November 11, 2015
Either way, it appears as though a large number of customers who pre-ordered Fallout 4 on JB Hi-Fi won't be received their copy of the game until tomorrow at the very earliest. Not ideal. Consumers tend to pre-order as a means to guarantee a copy of the game at launch — that's essentially the point of pre-ordering.
We've contacted JB Hi-Fi for an official response, we'll update when we hear back.