Origin Users Are Suddenly Getting Hacked A Lot

Origin Users Are Suddenly Getting Hacked A Lot

Origin users — which means anyone who’s played Battlefield 3 or Mass Effect 3, among other games — should keep a close eye on their accounts.

Some users are reporting a wave of hacked and stolen accounts. It appears that a hacker or hackers are managing to log in to Origin accounts and then change the e-mail address and passwords associated with them, which of course locks out the original owners.

Kotaku reader spy0070 wrote in to tell us that his Origin account was one of the ones recently stolen, with the email address and password changed without his knowledge or permission. He found out about it when he received an automated “your email address has been changed” message from Origin support. A thread full of NeoGAF users are reporting the same issue, as are a growing number of users on EA’s official forum.

Stolen accounts are, sadly, nothing unusual in the modern online world; however, the security processes — or lack thereof — on Origin accounts are making it difficult for customers to get their accounts back. To verify accounts, EA customer service asks users to verify their dates of birth. However, the hackers are apparently changing the birthdates stored in a profile when they take over an account, thus preventing users from regaining access. Unlike other services such as Steam or Google, Origin currently has no secondary authorisation process or two-step verification available.

As one NeoGAF member discovered, players who have their Origin or EA account tied to another service, such as Xbox Live, can reset their account email information through it as a work-around. The rest of us, though, don’t seem to be so lucky.

Meanwhile, any Origin user would do well right now to double-check their email address and profile information, and to change their passwords to something unique.


  • Seems like the only way for people to protect themselves these days is to learn how to hack their accounts back from the hackers…….

  • Hm. I recently installed Origin because it was autoupdated when I recently got an urge to play The Sims 3 again.

    But I’ve never bought anything via Origin, so they shouldn’t have any of my payment or address details. Good to know, though.

  • Good luck trying to speak to a customer service representative in Australia. I’ve not had access to my original Origin account since it was created from Mass Effect 2. If I want to recover it I have been told I have to call EA in the US to sort it out.

    I certainly won’t be buying anything off Origin, have you seen their Aussie prices. GAH…such a rip off.

  • my origin account got hacked the other day, still haven’t got it back. i recieved emails saying my password and email had been changed. I was able to login using my PSNID but can’t change any details. I could see that the real name has been changed to Don Cihot and email is dark.drag@yandex.ru and it is still linked to my PSNID,

  • My account was hacked and apparently my purchase history isn’t recorded by EA’s team. Game Codes are also not worth more than a DOB it seems.

    So looks like I’m not going to be playing battlefield 3 ever again.

  • My account was stolen in June. I only just got it back last month. Bloody sucks just after spending $50 on BF premium and then not being able to use it.

  • If you had to verify the changes via the original email account before changes occurred rather than telling you they have been changed, EA there would be no problem.

Show more comments

Log in to comment on this story!