It’s safe to say that Samsung’s Galaxy Note7 dramas aren’t over. The biggest launch for a Note phone in Samsung’s history has now become their biggest smartphone recall, with more than 50,000 Australian owners affected.
And should you happen to be one of those 50,000 Australians with a Note7, Samsung has a piece of advice. Turn the phone off, don’t turn it on again, and take it back to the shop.
In an official statement provided to Gizmodo, Samsung says that courtesy replacement devices will be made available to affected users from tomorrow. In the interim, they’d like you very much to “power off your device” and use, well, anything else until you get a replacement.
Here’s the statement in full:
Samsung Electronics Australia is today taking the proactive and voluntary step to recall 51,060 Galaxy Note7 smartphones. The recall is in response to the recent announcement by Samsung Consumer Electronics global regarding isolated battery cell issues with the Galaxy Note7 device.
Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power off their device, return it to its place of purchase and use an alternative device until a remedy can be provided. Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 (and a courtesy device until replacement Galaxy Note7 stock arrives) or a full refund.
The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks. Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options.
“The safety and ongoing satisfaction of our customers is our top priority,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. “We know our Galaxy Note7 customers are our most loyal customers and we are taking a proactive approach to support them. We are asking customers to contact Samsung or their place of purchase to arrange a suitable courtesy smartphone or refund.
“Courtesy devices will become available from this Wednesday (September 7, 2016).”
Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.
Those who picked up a Note7 from Samsung’s carrier partners — Virgin Mobile, Vodafone, Optus and Telstra — will get contacted by them as well, but you can also go through your telco’s customer service if you’d like.
But even if your Note7 has been working trouble free, Samsung would still like you to turn it off. And maybe don’t plug it into the wall either.