Leaked Documents Show EA Really Wants You To Buy FIFA Loot Boxes

Leaked Documents Show EA Really Wants You To Buy FIFA Loot Boxes
Screenshot: EA

EA purposefully drove players toward gambling-like microtransactions in FIFA 21, according to an insider who leaked internal documents to the CBC. “Video game company wants to make money” isn’t exactly a bombshell, but in light of EA’s long-held stance on loot boxes and microtransactions, the 54-page document might raise an eyebrow.

FIFA 21 features microtransactions as part of its FIFA Ultimate Team mode, which allows you to use FIFA Points to buy card packs that offer randomised rewards. (You can buy 500 FIFA Points for $US5 ($6).)

If you think that sounds like gambling, an increasing number of governments and politicians seem to agree. Belgium outright deemed loot boxes illegal in 2018. Last year, a Dutch judge gave the green light for the Netherlands Gambling Authority to fine EA $US5 ($6).85 million over FIFA’s microtransactions. Closer to home, American insurrectionist Josh Hawley brought an anti-loot-box bill to the Senate floor in 2019.

And yet, EA has historically insisted that microtransactions don’t constitute gambling. In 2019, an EA executive described loot boxes — called “surprise mechanics,” in EA’s internal parlance — as “quite ethical and quite fun.” Peter Moore, the former head of EA’s sports division, said in an interview this year that he doesn’t view FIFA’s microtransactions as anything like gambling, likening them to packs of sports cards and pointing to the staggering profits generated by Ultimate Team as proof that players loved them.

Today’s CBC report cites a document leaked by an “EA insider” who wished to remain anonymous out of concern for their career.

“Players will be actively messaged [and] incentivised to convert throughout the summer. [FIFA Ultimate Team] is the cornerstone and we’re doing everything we can to drive players there,” reads one slide. Another mentions “a welcoming experience” featuring “Updated [FIFA Ultimate Team] Welcome Pack content to kick-start experience so new players can hit the ground running.”

In recent years microtransactions have become a huge moneymaker for EA. According to a recent earnings call, FIFA Ultimate Team reached a new high of six million daily users in December 2020. On that same call, EA said that the company took in nearly $US4 ($5) billion in revenue from “live services” — basically, microtransactions — and that performance for FIFA Ultimate Team swelled by 177 per cent year-over-year. Per gamesindustry.biz, FIFA Ultimate Team is responsible for more than a quarter of EA’s net revenue.

Read the CBC’s whole report here. Fascinating stuff.


  • Loot boxes aren’t exactly gambling, because, unlike gambling, there’s no risk of loss. You’re guaranteed to always get something from a loot box.

    That said, they do press a lot of the same psychological buttons as gambling in that the things you get from a loot box might not be the things you want so you want to “try again”.

    • I’d say it’s not gambling if only for the fact that when you gamble irl you are at least able to get something.
      This is gambling, but the house can’t lose because it takes your real money and pays out nothing of any material value. And unlike gambling, it has no controls on it to stop children or people at risk from being exploited.

      So it’s less gambling as it is SUPER GAMBLING

  • One aspect of loot boxes that should be reviewed is their in-game and emailed advertising… is it subject to advertising standards, is it in breach of FTC or EU guidelines.

    There is also no opt-out for in-game advertising, which is in itself is scarey.
    Does a “sale” in an in-game store meet fair trade guidelines when itself uses certain tactics.

  • I’m curious where card pack sales fall in all of this – not just for digital but for physical CCGs like MTG and even just sports team collectable cards and the like that have been kicking around since the early 1900’s. Is all of this considered unethical now? Where is the line and why was it placed there?

Show more comments

Log in to comment on this story!