Final Fantasy XIV Director Apologises For Overloaded Servers

Final Fantasy XIV Director Apologises For Overloaded Servers
Screenshot: Square Enix

Final Fantasy XIV server congestion has been a huge problem for the player base as of late, and you probably won’t be surprised to find out the culprits are, in part, difficulties introduced by the covid-19 pandemic.

In a lengthy blog published this morning, Final Fantasy XIV director Naoki Yoshida acknowledges the long wait times players are having as they try to log into the massively popular MMO, along with the steps his team is taking to alleviate congestion. And while kicking idle players is sure to help, folks chilling in Limsa Lominsa is just one part of a larger problem that won’t be fixed overnight.

Yoshida goes on to explain that Final Fantasy XIV data centres in North America received a substantial boost to their performance on July 16 that increased the number of simultaneous logins by 18,000, but that still wasn’t enough to prevent wait times over the following weekend. Less substantial server upgrades are planned for European data centres in the “immediate future.”

“The team is currently working hard to optimise existing servers in an attempt to increase the caps, if by a smaller amount, and will endeavour to make continued adjustments and improvements while maintaining game stability,” Yoshida adds.

Much like everything else these days, however, the state of the world isn’t doing Final Fantasy XIV any favours. The covid-19 pandemic has thrown two very large obstacles in Square Enix’s way, according to Yoshida.

First, the ongoing chip shortage caused by an “extreme drop” in semiconductor production makes procuring servers a difficult task, especially for a company whose needs are as massive as Square Enix. And second, global travel restrictions have kept the server infrastructure team from visiting data centre locations and assessing their challenges, though this may alleviate as employees begin to get vaccinated.

“As producer, the responsibility for being unable to predict the current influx of new players falls to me,” Yoshida continues. “The days before an expansion’s launch are supposed to be ones of excitement, but instead they’ve brought many players grief, and for that I, personally, am extremely sorry. We are aware of the burden we have placed on our player base, and are working diligently to lighten it in the coming weeks and months. We will continue to develop measures to combat server congestion, and will keep you up to date with any and all developments in this area.”

The next major Final Fantasy XIV expansion, Endwalker, is scheduled to release on November 19. Added content is sure to bring with it an influx of new and returning players. As positive an experience as I’ve had with the community during my time playing and covering the game, I don’t envy Square Enix’s position leading up to the highly-anticipated launch one bit.

Comments

  • I wonder how much legacy code they are dealing with given even the base game is still hindered by remnants of 1.0. Given FFXIV continual success, I find it interesting Square Enix doesn’t overhaul their backend, I mean just unifying steam / regular accounts would be much welcomed

    I didn’t realise before but FFXIV is actually running a Free Login Campaign currently. basically anyone who has been inactive for 30 or longer days gets a free 14 days starting from when you first login. This coupled with a certain streamer’s activity and Blizzard’s lacklustre (to some) 9.1 patch is probably driving growth. time will tell how much it sticks though

  • Man, some devs are just built different.

    I don’t even play FFXIV, but Yoshida throwing himself under the bus and apologising for something he couldn’t possibly have seen coming is just something else.

    I swear if this was Blizzard the apology would be some passive-aggressive default PR statement like, “It was out of our control, and we’re sorry you feel that way.”

  • If they want servers, they could shut down Marvel Avengers and repurpose that hardware… lots of unused servers there.

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