The Day Before Delisted From Steam Over A Trademark Issue, Devs Claim [Update]

7 responses to “The Day Before Delisted From Steam Over A Trademark Issue, Devs Claim [Update]”

1. 

   Kasterix

   January 25, 2023 at 6:27 pm

   I can only assume they needed time to develop another 10 minutes of smoke and mirrors ‘gameplay’ to push it over Steam’s 2 hour refund window.

   Reply
   1. 

      micksy

      January 25, 2023 at 11:20 pm

      Never had an issue getting a refund after 2 hours.

      Reply
      1. 

         boxhead

         January 26, 2023 at 1:13 am

         Thats cause we are Australian… no time limit on refunds as mandated by the ACCC

         Reply
      2. 

         Kasterix

         January 26, 2023 at 1:43 am

         I’m going to assume you also live here in Australia. The country that took Valve to court for this very reason, arguably becoming THE reason Steam has the refund policy is does today. Because it didn’t have one until after the ACCC set it sights on Valve.

         I’ve never had a single refund request refused either. But I also know I’ve had refund requests approved without question for items that friends elsewhere argued with support over, and still got refused.

         Now can I prove Valve set up a big red alert, with alarm bells and a note saying, “Refund it, we’d rather avoid another million dollar fine.” anytime support staff open a refund request coming from Australian users? No.

         But based on my experience, those of friends, and discussion I’ve seen online, I very much get the impression anyone in Australia could make some pretty unreasonable refund requests compared to those elsewhere, and it wouldn’t even get questioned.

         Reply
         1. 

            boxhead

            January 26, 2023 at 4:17 am

            Less red alert, and more the refund scripts in Steam doesn’t apply the timing rules to our region… cause they were expressly informed before, during and after the case that they can’t apply arbitrary timing rules.

            Its only referred to in the policy as…
            “Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty.”

            Reply
            1. 

               Kasterix

               January 26, 2023 at 6:07 am

               Yeah I just like to imagine alarms ringing out, then a supervisor gets an alert and starts sweating anytime an Aussie refund request hits the system.

               And as good as they are, even our consumer protections obviously still draw certain lines in regards to refunds. The couple of times I’ve put refund requests in I thought could be argued as unreasonable I was prepared to eat the loss and have them denied, but they just never have been.

               It just really feels as if Australians could submit some pretty questionable refund requests and Steam support will just cave, “Ah yes, the game you logged at least 10 hours a day on for the past two weeks was clearly ‘So broken that it wasn’t even playable, man!’. Refund approved. So no need to call the ACCC, your 50 kangaroo bucks aren’t worth the fine.”

2. 

   woody28

   January 26, 2023 at 12:14 am

   Looks cool and all, and I’m intrigued – but I’ll wait for reviews.
   But I remain optimistic for them at least

   Reply