Blizzard Will Honour GAME’s Lost Diablo III Pre-Orders

Blizzard Will Honour GAME’s Lost Diablo III Pre-Orders

In an incredible move, it looks as though Blizzard is going to give gamers affected by GAME’s administration woes the chance to play Diablo III on launch. If you purchase the game now, digitally, and provide Blizzard with a receipt, they will later directly refund players the money pre-paid to GAME.

We’re aware that some Australian GAME customers have been left out in the cold on what should be the hottest night of the year — the launch of Diablo III. To help with this situation and get these players into the game as soon as possible, we’ve put the following process in place.

Australian GAME customers with a valid preorder/prepurchase receipt dated before May 15, 2012 can do the following:
1. Purchase the digital version of Diablo III from now or anytime before May 21, 2012.

2. Download and start playing when the servers go live!

3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.

4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.

We’ll post further details here on how to submit your GAME Australia receipt to our customer service team as soon as possible. Stay tuned, and we look forward to seeing you in the Burning Hells!

Well done to Blizzard for helping out fans in need.


    • Yeah, the loss of CE has to sting. Curious to see whether Blizzard would give the affected people the digital content if they prove its origin. Unlikely to happen, but would be nice. Not like it really costs them money.

      • Pre-order receipt should have the edition listed, shouldn’t it? I wonder – does that mean all the copies that GAME would have gotten have been returned to the publisher, or haven’t been sent out in the first place? Is there a warehouse full of them somewhere?

        • The administrators just posted that GAME never even ordered all the stock for preorders. The stuff they sent out to a few stores yesterday (looks like a couple of eastern states stores, most stores got nothing) was all they had ordered and there isn’t the funds to purchase all the other copies that they took preorders for. So looks like they took all the preorder money and used it to keep the business afloat instead of ordering copies.

          • Yeah, agreed. Not much anyone can do about it though, unless the government revisits the rights of these sorts of purchases. Gift card and pre-order money should probably be made to be put in a trust.

          • I hadn’t thought about that, but yes a good argument could definately be made that taking on liability (what a pre-order is, if you look at which side of the books you tick and cross, its essentially a loan from the customer where you pay the customer back in the form of a product) whilst insolvent may well amount to very illegal behavior if the customer wasnt warned.

        • Not always. Often you just pre-order theb content, then when the CE’s announced they call up the earliest pre-orders and offer them to upgrade to a colelctors Ed.

          Or at least that’s what EB did ages ago for the Wrath of the Lich King expac.

          • Which (back to the actual comment) means that the original receipt would just be for the base game, not the CE.

  • Good move that they’re refunding via the payment system used, I’d laugh if they did the “Apple” trick, and refunded people in Disney Dollars/Blizzard Cash/Whatever it’s called. I’d also feel sorry for people, but I’d laugh. Because I’m a monster.

    • Actually, I still think the remainder will be in Blizzard Bucks. This is how I see it working:

      A pre-ordered CE at game is like $140. $80 of that will go to the digital download purchase, and the remaining $60 will be given as (effectively) store credit, ie Blizzard Bucks. This isn’t the worst thing, because you’ll be able to pay for items in the RMAH, and/or the eventual expansion pack when it is released.

      Lets not forget that Blizzard are not guaranteed to make a cent from this… (although they probably will when administration pays the supplier debts). Great job, ActiBlizzard.

      • The important point is this “This credit will be applied to the payment method used for the digital purchase.” So, if you paid in fairy dust, via the courier of dawn, they’ll refund you in fairy gold, via the courier of dawn. At least, that’s how I read it.

      • eeer not quite, when you pre-order a game, 99% of people pay the minimum, which is usually $10, for CE or normal. What blizzard is gonna do is refund the $10 you paid to GAME and pocket the $80-10 you paid for the game, which is more than what store retailers pay for a copy anyway, and no production costs either. Blizzard are actually making money off this venture, they’ve finally gotten strong enough to not need irl stores anymore.

        Not sure whats happening with the CE editions though.

    • Disney Dollars? We know Game will cough up in Schrute Bucks (can be exchanged at later date to Stanley Dollars)

  • Called it. (Well, I said EB would do it, but I didn’t think about Blizzard.) That’s a brilliant play on their part – it means the people still get to play it, so their numbers stay high and it’s /great/ PR.

    • it means the people still get to play it, so their numbers stay high

      Their numbers are rather irrelevant though. This isn’t WoW. It’s not like they are trying to maintain subscribers. In fact my guess is that if your not using the RMAH they would rather you not be playing in 2 weeks time because your just going to be seen as a burden on their servers.

    • World of difference between another competing retailer stepping up and the dev. The deposit on this game includes the cut Game would take out of it, so Blizz had to cover that loss. Good move on their part.

  • I was going to put all my outstanding credit notes onto my Diablo CE preorder. Wonder if Blizz will accept my receipt if it has payments on it today and refund me that full amount.

  • My faith in blizzard is restored. I thought they would do well with this sort of move, but didn’t think they’d do it.

  • Stopped into Game Broadway (Sydney) and they had my copy – so not all GAME stores are getting left behind.

  • Here is where Blizzard does so much better than EA, compare this to the ME 3 fiasco in the UK, where customers were told, tough luck, Blizzard is at least acting in a positive manner, it still doesn’t help those who ordered the CE, but at least the regular editions are taken care of.

    Good to see good sense.

  • I also think it’s great that one of the related stories showing up for me on this article is the one about Notch saying “The More We Don’t Do What EA Do, The Happier I Am”


    • I think we can attribute this more to Blizzard than their parent EA, seeing as I don’t see the same goodwill extended to EA’s entire pre order roster from Game. I’m guessing Blizz had to twist a few arms to get this approved since they’re making slightly less from these cases as they’re covering the cut Game has already taken.

  • Glad to hear Blizzard are doing this. It’s a great service to those in trouble now because of the bankruptcy. Go Blizz!

  • Thats awesome i’m glad everyone who purchased from game is getting an the chance to have a crack at it. Sad still about all those people who are going to lose there jobs.

  • Good for them. It won’t cost them all that much and the story will most likely spread.
    A smart move all round.

  • Blizzard, You just made my day.

    I queued up early this morning only to be told my fully paid off CE was unavailable and I would not be getting my money back D:. This just proves that some game developers are much better than others (Customer Service Wise).

  • This is why you don’t preorder games. That and the fact that by preordering, you are rewarding the PR departments, not developers of the the game who are responsible for actually making it decent. Why make a quality game sold on it’s own merit when you can make a crappy one and let the PR sell it?

  • Top move by Blizzard… its so surprising to get good customer service out of a gaming company these days.

    It’ll pay for itself in PR 😉

    P.S If anyone has a spare Guest Invite from the Retail release .. mail me @ [email protected], Everyone I know owns digital copies 🙁

  • This possibly even gives Blizzard more money than they would have got if people purchased through GAME. When selling through a retailer, Blizzard would only get a fraction of the money with the rest going to the retailer. In comparison, they get all the money if you buy directly.

    If the pre-order deposit is less than the cut the retailer would have taken, then they would be ahead financially, in addition to the extra good will.

    • “If the pre-order deposit is less than the cut the retailer would have taken, then they would be ahead financially”

      Depends how much X and Y are. Retailers typically ask for $50 deposit for a $140 Collector’s Edition. From my own time working retail, and friends still in it, their margin for selling a game in store is never that high. Most console games have $10-20ish going into the retailers’ pocket (if that), hence they constantly try to upsell you with strategy guides and junk like DS Lite Stylus Kits.

      If Game did a dine and dash with 100% of the pre-order money, then Blizzard is making less on these copies than normal, though still at a profit.

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