Microsoft Says They're Replacing Abnormally Noisy Xbox Ones

Microsoft Says They're Replacing Abnormally Noisy Xbox Ones

Is your Xbox One making too much noise? Send it to Microsoft and they will give you a new one.

The folks behind the Xbox say they're offering replacements for the "small number of customers" affected by a noise issue that seems to have grown more prevalent after the Xbox One launched in a number of new countries including Japan, Portugal, and Greece earlier this month. Over the past few days, people have taken to various web forums to complain about their Xbox Ones making abnormal amounts of noise right out of the box.

I asked Microsoft about the issue today, and they sent over the following statement:

We have heard that a small number of Xbox One owners in some situations may hear a noise from the console that is too loud. While this does not affect the safety or functionality of the system, we're asking customers who believe they are experiencing this issue to contact Xbox Support: http://support.xbox.com. At the request of our customers, we are exchanging those consoles for new systems.

Kind of a pain, but hey, hardware is hardware.

You can reach the author of this post by email at [email protected] or on Twitter at @jasonschreier.


Comments

    That noise is the sound of the souls of children trying to get out.

    My XBOX One continues to make noises like it's reading after it's turned off. I know I should send it back but apparently it doesn't cause any issues and I'd rather not put this thing in the mail (not to mention it has my credit card details, save files, downloaded games, etc on it).

      Dogman... you do realize that's the console In standby mode and not off... read the manual lol

      also you can wipe the consoles entirely before sending them off...
      but then again you could just read

        No. I do use standby mode but it continues to happen regardless of whether I'm using standby mode or not. I can fully shut it down, listen to it for an hour, then turn it on and go through the full boot up sequence. I made sure the download que was empty and did full shutdowns for a few days just to be sure.

        also you can wipe the consoles entirely before sending them off...

        I know that, but I don't want to delete my save files/downloads and it's a little paranoid but I don't trust this thing to scrub out my account details properly. I'd rather buy a new XBOX One just to be 100% safe.

      I had the same issue, totally standby mode.
      Turning off standby does increase boot time and also means you cant resume exactly where you were in a game instantly but the noise and power saving is worth it (unless you are hammering a game and going back to it regularly)

    My One is very quiet, but sometimes it takes the disc wrong somehow, grunts and claims the disc is the wrong region. Its weird.
    Taking the disc out and putting it back in fixes it, so it not a big deal. Still weird though.

    Did you trying turning it off and then on again?

    Maybe they can do something about my Titanfall controller developing some really significant drift in the left analog stick next. It makes some games borderline unplayable. :/

      I had that problem with an Xbox 360 controller, disconnecting it and then reconnecting it fixed the problem.

    Me and my friend both have xbones, and his has always been louder, you can't hear mine running.

    My control was squeaking from the right trigger, super annoying. Just took it back. Anything like unwanted noise and stuff is warranted in returning in my mind. I paid a lot of money for something I don't want it to make annoying noises.

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