Have you ever experienced the joy of getting "error 53" on your precious iOS device and taken it to Apple, only for them to refuse to look at it? Good news: an ACCC investigation allegedly uncovered the same thing, and they're taking Apple to court.
In a media release earlier this morning, the ACCC announced that they discovered Apple had "routinely refused to look at or service consumers' defective devices if a consumer had previously had the device repaired by a third party repairer, even where that repair was unrelated to the fault". The investigation was kicked off by the infamous "error 53", an error some users saw after downloading an update for iOS on their iPad or iPhone.
"The ACCC alleges Apple represented to consumers with faulty products that they were not entitled to a free remedy if their Apple device had previously been repaired by third party, 'unauthorised repairers'," the consumer watchdog argued. "However, having a component of the Apple device serviced, repaired, or replaced by someone other than Apple cannot, by itself, extinguish the consumer’s right to a remedy for non-compliance with the consumer guarantees."
Rod Sims, chairman of the ACCC, noted that Australian consumer guarantees cannot be voided "simply because a consumer has goods repaired by a third party" and that they remain independent of any warranty from a manufacturer. "As consumer goods become increasingly complex, businesses also need to remember that consumer rights extend to any software or software updates loaded onto those goods," Sims said in the release.
For more information about the dreaded error 53, and what you can do about it, here's some info from our friends at Gizmodo:
Earlier today the Guardian reported on mounting "fury" over a mysterious "Error 53" appearing on iPhones repaired by unauthorised repair providers. The report includes a quote from an unnamed "specialist" journalist (whatever the hell that is) who claimed that Error 53 will "will kill your iPhone".
Following reports of bricked iPhones, Apple has confirmed that "error 53" is real — but it's not what is causing the bricking.
After weeks of insisting Error 53 brickings were the result of bad repair jobs, Apple is now saying that it was a big goof and that the brickings were never supposed to happen. Come on Apple.
Apple has apologised to iPhone owners whose devices were disabled after succumbing to the Error 53 malfunction.