It's not just loot boxes that are a bone of contention for regulators around the world. Earlier this year, the Norwegian Consumer Council took Nintendo for task for not letting users refund digital pre-orders. The council has since upped their criticism, filing a complaint to the Norwegian Consumer Authority that includes Nintendo, Valve, EA and Sony.
Tagged With refunds
Back in the day, if a video game didn't work or you just didn't like it, you could take it back to the store and have the person behind the register laugh in your face when you asked for your money back. These days, getting a refund is a labyrinthine of web forms, logins, and annoying capchas. You can still get your money back, though. Here's how.
The gaming industry has come a long way when it comes to offering consumer refunds, particularly in Australia. But as far as Norway is concerned, the industry hasn't gone far enough - Nintendo in particular.
In the saga that will not end, a support email has revealed that the PlayStation support service has been giving gamers "goodwill gesture refunds" for No Man's Sky. Those refunds, however, were seemingly only available for Americans. And if that wasn't frustrating enough for Australians, it seems like Sony's local support staff are sending mixed messages on their refund policy in general.
No Man's Sky is not the game a lot of people wanted it to be. Over the weekend, people sought refunds en masse, and many reported that retailers like Amazon, Steam, and PSN offered unconditional or nearly unconditional refunds. That's not entirely true.
The campaign for Reincarnation: The Root of All Evil began nearly four years ago, with creator Christopher Gianelloni hoping to transform the Web-based series of games into a more fully fleshed out product.
The first month of 2016 is nearly at a close, and backers still haven't received their game. A game that was originally scheduled to ship in August 2013.
Briefly: YouTuber Totalbiscuit collected feedback (and some stats) from 26 developers, with stories ranging from refund surges to tumbleweeds. It's enlightening stuff, though -- as ever -- it's too early to say anything definitive about how the feature will affect Steam games in the long run.
Steam refunds have only been around for a week, and it seems like a lot of people are already using them. Have you used the new feature at all? If so, why? Did it work?
Steam refunds are a thing now, and they have proven pretty divisive. Creators of smaller games are worried that the policy is too easy to exploit. But what do the numbers say?
Finally, Steam is offering refunds! Oh joyous day. But the new policy could actually cause more problems than it solves.
Well, that didn't take long. After drawing overwhelming criticism from disenchanted players for its shoddy quality and misleading marketing, Earth: 2066 has been dealt a final blow by Valve. The company is pulling the game from its early access program and offering customers who paid $US19.99 for the poorly received game a full refund.