support

Gabe Newell Shows Us How Customer Support Is Done

When you have an issue on Steam, you typically send in a report, which Steam Support has to deal with. But one Steam user decided to take their problem to the man in charge of Steam itself, Gabe Newell. And, amazingly, Gabe actually took time out of his day to…

This Is What A Dead Kinect Looks Like

This Is What A Dead Kinect Looks Like

It is with great misplaced pride that I report that I am the first Kotaku writer to suffer from a dead Microsoft Kinect. Also, it’s incredibly difficult to get a close-up picture of the Kinect with the sensor powered on.

Video Game Addiction Support Group Opens In London, Canada

Video Game Addiction Support Group Opens In London, Canada

The US-based support group, On-Line Gamers Anonymous has opened its first chapter in Canada. Brad Dorrance – founder member of the London, CA chapter – came to the group after his 12-hour a day habit contributed to the breakup of his marriage and lead to an attempted suicide.