Some Optus Customers Can’t Play The Titanfall Beta

A significant number of Optus customers have been having difficulty accessing the Titanfall beta. Reports from the Whirlpool forums and the official Optus forums state suggest that many are struggling to get past the issue. We’ve been in contact with Optus with regards to the situation and have been told they are investigating the issue.

Many Optus customers have been unable to get past the ‘connecting’ screen on the beta, and some are reporting pings above 259.

Stevivor did some investigating on the issue, apparently some Belkin routers were having connectivity issues with regards to the beta, but many Optus users confirmed their issues were separate to that.

We spoke to Optus directly about the issue.

“[W]e’re investigating the issue and have had some of our customer support guys conduct testing and also to try and replicate the issue,” an Optus rep told us. “However they haven’t been able to do so.

“From the feedback on WP and My Optus Community, it also seems to be an issue for some Optus customers and not others.

“We’d encourage customers to contact Optus directly on 1300 300 937 and raise a ticket if they are continuing to have an issue, as this will help us to better assist them.”

The beta is due to close at some point today, so it may be too late for any real resolution to this issue. Hopefully Optus is able to to fix things before the full release of the game in March.


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