Sony Working To Get PS3 Back Online 'As Soon As Possible' But No New Deadline Set

The deadline Sony set for itself to start restoring service to their online gaming and music networks passed over the weekend with no update and no success.

Today Sony officials told Kotaku that there is no new estimate for when they plan to start putting the service back online.

"We're working hard, doing everything we can to get the services restored as soon as possible," the spokesman said.

Nearly three weeks after a highly organised cyber attack on Sony forced the company to take down their PlayStation Network. It was meant to start going back online by this past Sunday, with full service restored by no later then May 31.

But as of Monday, the services remain dead in the water.

The outage is the result of an organised hack attack that forced Sony to shut their PlayStation Network, Qriocity and Sony Online Entertainment services down and resulted in theft of personal data from millions of users.

The attack spurred the government's of countries around the world to look into the timing of Sony's customer notification. According to Sony's own timeline, released to congress as part of a response to their questions earlier this week, Sony first discovered the breach on April 19, but didn't realise data had been taken from the servers until April 20. The company publicly notified customers of the stolen data on April 26, a day after three private security firms hired by the company confirmed most of what had been stolen.

Last week, Sony told customers that they were in the final stages of internal testing for the new system. The company also specified its plans to offer complimentary identity theft protection services to PlayStation Network and Qriocity account holders. In the United States, Sony plans to offer identity protection firm Debix, Inc.'s "AllClear ID Plus" free to PlayStation Network and Qriocity account holders for 12 months from the time an account holder registers for the program.

Sony CEO Howard Stringer apologised to Playstation customers for "inconvenience and concern" over the attack. In the letter, Stringer detailed a "Welcome Back" package for returning PSN members. Among other things, this includes a month of free PlayStation Plus membership for all PSN customers, as well as an extension of subscriptions for PlayStation Plus and Music Unlimited customers to make up for time lost.


Comments

    Kinda over this now - Been waiting for the PSN to come back for a while. I think its more annoying than anything else.

    normally this wouldn't bother me, BUT I REALLY WANT TO PLAY PORTAL 2 CO-OP AHHHHHH!!

    I'm happy with them taking the time to make sure they get it right - if they were to relaunch and be hacked again straight away there'd be no recovery possible.

    Just waiting for the influx now of "I WANNA PLAY BLOPS IMMA GO GET AN XBOX" or "LOL YAY GEOHOTZ" kiddies....

      They sure are taking their time to get it right...PSN came out in November 2006 and here we are looking at the end of May 2011 for it to have the correct security measures in place.

        Strange...

        When Sony announced new firmware upgrades to stop piracy/exploits, all the internet heroes are happy to proclaim "LULZ NO SECURITY IS SECURE WE CAN CRACK IT IN TIME LULZ".

        When this situation hit, the same people are up in arms about "SONY Y U NO HAVE PERFECT SECURITY UNHACKABLE?????"

        I'm not objecting to people pushing for one of these two positions - but you can't have both.

        The PSN had secure enough security measures for 5 1/2 years - I'd chalk that up as pretty damn good.

          A lack of attacks on PSN since it's inception is not a sign of it being secure, all that means is until now no one has really tried.

            True, but by the same logic we don't know that ANY online service is secure. Who's to say that XBL or Steam or whatever are any more secure than PSN? They might just not have been attacked as hard.

      Screw this i'm getting a xbox 360 and then i will never buy a ps3 game again.

        i got a xbox live and i might not get a ps3 game again my xbox id or name is True Slayer 001 or TrueSlayer001

    Amateur communicators, that's for sure.

      Because we all know that you would have done so much better, right?

        I would've communicated the details of the outage through interpretive dance.

          There's an idea. I want Howard Stringer's next press conference to look like this.

          http://www.myvideo.de/watch/7792217/The_Big_Lebowski_Landlord_s_Dance

    I read that their deadline for getting it back up is May 31st. That's a potentially lengthy downtime.

      Yup - stupidly long.

      I reckon when it is back up, we'll find out that either

      a) They developed a completely new security system from the ground up, which is what took the time
      b) They're also working on a way to perma-patch the signed key exploits
      and/or:
      c) The intrusion was fairly massive, and every time they thought they had a solution, testing revealed another hole.

      That May 31 date is for the FULL service i.e. everything up and running 100%. Partial service could be restored before then.

      E.g. http://www.eurogamer.net/articles/2011-05-09-psn-matchmaking-back-in-next-few-days

      As stated above, that is the date for the full array of services to come back online like PlayStation Home. No one gives a shit about that service anyway. I can get my virtual orgy fix from other places.

    I'm just amazed at the sheer contempt Sony has towards the customers they so heavily depend upon to be viable in this make or break gaming market. I have phoned Sony PlayStation twice on the PlayStation 1300 365 911 helpline during this crisis and I can't believe how unhelpful they are. I was told "We have no timeline for the networks restoration." Followed by the completely factually baseless yet reassuring "Though we are in the final stages of testing." No advice or assistance with securing my stolen details. No mention of compensation. It seems like they are not interested at all in keeping their strongly established customer base. It makes me wonder, could we be seeing the death throws of the PSN!? Lets face it, the online component of any modern gaming system is already essential to it's success. And as the 'Steam' model for online digital distribution begins to dominate the way consumers buy their games, our logins, passwords and personal details are everything to us. Trust in an organisations ability to keep this information secure is essential for any online distribution systems immediate or future success. That trust has been severely betrayed by Sony's poor network security and their lack empathy with their customer base. I just can't see Sony ever recovering from this. I think the only viable option now for Sony is to outsource their online distribution system to an entity up to handling the security of sensitive information. Hello Steam!

      Yeah, you're right - the online service is absolutely crucial. That's why the Wii and the DS have been such monumental failures.

      What advice, exactly, are you expecting Sony to give you about securing your stolen details beyond what they've already given and what your own common sense should be telling you anyway i.e. cancel your credit card? "Oh, we had your address on file so you'd better move house"? Did you ask for compensation? Have you actually suffered some financial loss as a result of this that you need to be compensated for? If so you'd probably be better off calling their corporate/legal department to discuss compensation, not the PlayStation helpline.

      So you're asking for MOAR "transperancy" eh?

      Have you been following this ordeal at all? or even read this article? It is undetermined when it's going to be back up. period.

      The 31st of May being the latest of which we all last heard it will be back up.

      Sony said they are doing everything to get things back up and running and have DETAILED compensation (of sorts) when it is back up and running.

      You can wait....(and be bloody patient) or go for a class action lawsuit. :D Your choice XD

        I have been following closely. One of the the calls in questioned was made before this recent 31st of May deadline announcement, though shortly after they failed to deliver on the 4th of May announcement. Which makes me think this 31st of May deadline maybe just like the 4th of May deadline. I did go through the processes of re securing my personal details, cancelling my credit cards and changing all my passwords shortly after Sony's initial latent admission of this massive breech. I just saying that as we go into the third week of this ordeal I'm surprised Sony still hasn't even got some advice for the people affected on their helpline phone menu. Aren't you? If your feeling patient about this your a very unique consumer and Sony is lucky to have you. But for me I'm buying my new releases for my 360.third week of this ordeal I'm surprised Sony still hasn't even got some advice for the people affected on their helpline phone menu. Aren't you?

    So I haven't really been concerned about the downtime until yesterday, when my copy of Portal 2 arrived and I found out I have to link the steam account to the psn account before I can get the steam version.

    Annoyance, for sure. I do hope it goes up this week.

    PSN delayed yet again. Shocker.

    The PSN beat my dog and then raped my wife!!!

    i am over this crap , maybe Sony should stick to making cameras and alarm clocks , maybe this whole online network thing is a bit beyond them , yes , I understand that security is paramount to them right now , why wasn't it such an issue for them for the last 5 years that playstation has been around , because they got found out and now they want to play the concerned parent , well lets be honest , maybe for new subscribers this news of increased security is great , but for us old timers on PSN , its too late they have all our details , so stuff it lets get on with the games ,

    well a least now theirs a deadline and a date when it might come back on but what happens if they don't make the deadline

    Though I'm pretty peeved my data has been (possibly) stolen, I'm fine with them taking them as long is as needed to get PSN back and running. Why is that? Because I'm not a COD junkie and I don't define my gaming as shooting faceless people online. Anyone annoyed at all the online time they're missing should invest in a hearty single player game like Mass Effect 2 and witness the joy of a great story and setting rather than just boring online extravaganzas.

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