GameStop Pulls PC Deus Ex: Human Revolution From Shelves Following OnLive Debacle

GameStop Pulls PC Deus Ex: Human Revolution From Shelves Following OnLive Debacle

After getting into hot water earlier today for opening new PC copies of Square Enix’s Deus Ex: Human Revolution and removing codes for a free OnLive version of the game prior to sale, video game retailer GameStop has pulled the games from its shelves pending recall.

According to an email forwarded to Kotaku from an anonymous source and confirmed via GameStop retail employees, the company instructs employees to remove any retail copies of the PC version of the game to the back room of the store pending recall at a later date. Note that the recall is being performed in agreement with Square Enix, indicating the two companies have been in communication regarding the situation.

While preorder copies of the PC version will still be available, it’s likely the code was removed from those, so I’d suggest picking it up somewhere else. I’ve been a staunch defender of the retailer in the past, but this is a bit much.


  • They should have done this from the get go. Sure, they’d lose some sales, but I think it would have mattered to Square Enix far more that they were losing a major retailer’s sales, and as a result they’d probably be in quite a rush to get copies back to Gamestop.

    However, Gamestop taking matters into their own hands is a huge PR disaster. I don’t know about the legality of it, but it doesn’t look good from the consumer’s point of view.

  • One of the few times failing to resist the pull of new TF2 items and buying the game on steam turns out to be the best option.

    Then again I haven’t bought a PC game from a shop in ages, so…

  • I can kinda see Game Stop’s point of view. Imagine Hungry Jacks reaction if Coke started affixing vouchers for Chicken McNuggets to it’s bottles.. (assuming they sold coke in bottles. Which they don’t so…. You get the idea).

    The standard retail model is in trouble and they know it. The gaming industry will, more and more be about the digital delivery and as some one said to me the old boxes on shelves thing has got about 10 years left in it at best. Companies realise that they need a digital arm if they are to survive at all. So am I surprised that Game stop took ubrage with these cards, no, and especially not after learning that they are trying to set up their own service..

    But where they got stupid was trying to have their cake and eat it.. They should have just sent the games back to square in the first place un-opened. But no they got greedy.

  • This was a dumb PR move. We don’t have Gamestop here in Aus, but if something like this happened with EB, they’d get in HUGE legal trouble.

  • The exact reason I hate buying unsealed retail games, including the paying $100+ for a game that has scratches and fingerprints already on it scenario. Online is the way to go, the first game I purchased from ozgameshop was brandnew and fully sealed at 1/3 the price – I was very impressed and will buy all my games there from now on! Only thing I’ll buy at retail is limited editions that cant be found online!

  • I can’t speak to the finer points of US consumer protection law, but selling products that don’t match their description is prohibited pretty much everywhere.

    It seems that Gamestop didn’t tell customers the coupon had been removed, but had this been promoted beforehand by Square Enix or anyone else?

  • Edios went into an agreement with onlive to promote it’s services and was paid for it(companies don’t do those things for free) and then gamestop abritarily decides it doesn’t want to sell edios’s game and tampers with their property.
    I serously doubt the executives at gamestop are idiots. I seriously doubt they were too dumb not to be aware that this major launch title was going to have a promotion attached to it.
    IT was pretty dumb for gamestop to remove the stickers and then refuse to sell Human Revolution. For 1 it’s given Onlive free publicity, now gamestop has probaly opened itself to being sue and now t’s pissed off alot of a customers and lost sales.
    No wonder their stock has become worthless.

  • The lawsuit wouldn’t be consumer protection, nobody is going to care enough to sue edios for not including another copy of the game.
    Edios would sue Gamestop because they have lost probaly millions and potentially more considering gamestop is the largest physical outlet for game sales and it was the first week of launch. IT was a very dumb decision by gamestop.

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