Telstra And TPG Have The Best NBN Pings

best pings gaming nbnImage: Alex Walker / Kotaku

There's a lot of reporting around internet plans and download speeds, but what you don't see as frequently is the thing that matters most for a lot of gamers: pings.

The monthly download report from the ACCC dropped on Tuesday morning, revealing which providers had the best average download speeds, what providers had the most outages, and the average upload speeds for the major Australian NBN providers.

But if you're a gamer, what's just as important is the average latency between test servers. The last thing you want is for your NBN plan to go completely to pot during peak hours, and so the ACCC's monthly report is handy for knowing what providers to avoid, and which ones to keep an eye on.

Image: ACCC

It's not the best dollar for dollar value, but if you want the fastest, most reliable ping times during busy hours, Telstra are still the top of the pack with an average ping time of 12ms. TPG wasn't far behind with average pings of 12.6ms during busy hours, although their overall performance is basically neck-and-neck with Telstra (11.4ms and 11.3ms respectively).

A fan favourite around these parts, Aussie Broadband came in third on the chart with a respectable 13.2ms average ping during busy hours. On the flipside, MyRepublic's average pings were barely better than the performance of most ADSL resellers at 22ms, while Dodo and iPrimus had the worst performance during busy hours, with an average latency of 29.5ms, well beyond the average performance of your standard ADSL connection.

The Happiest NBN Users In Australia

If you're after an NBN plan you'll actually like, you might want to pay attention to the latest Roy Morgan Internet Service Provider Customer Satisfaction survey. Released last week, the survey polled almost 15,000 Australians (over the age of 14) as to how happy they were with their provider.

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"The Vocus brands (Dodo & iPrimus) had a notable increase during busy hours, during which average latencies increased by 77% against all-hours, but this would have a detrimental effect on only the most latency sensitive applications," the ACCC report said.

Another important stat for gamers, particularly those interested in streaming or content creation, is the performance of upload speeds. While the sample size wasn't especially large, Exetel plans had the highest uploads, with users polled getting around 87.8 percent of their theoretical maximum upload speed at all hours. iiNet came in second with 86.6 percent average speed from the maximum, while TPG and Aussie Broadband tied for third.

Image: ACCC

Unsurprisingly, users on fibre to the premises had the best overall download and uploads, with the least deviation in performance across all hours. Those on HFC/cable internet had pretty consistent performance, getting around 90 percent of their maximum quoted download and upload at all hours.

Fibre to the curb turned in some decent results, although the standard deviation on upload speeds was much higher. Fibre to the node was the worst performing NBN technology, particularly with consistency in upload speeds.

An interesting nugget out of the report was what RSPs had the least deviation between their best and worst case scenario. The ACCC noted that MyRepublic and Telstra's "overall performances would increase by a respective 6.9 and 6.1 percentage points if underperforming services were remediated".

On the flipside, Exetel, Aussie Broadband and TPG had the most consistent service across the board.


    My pings on Aussie broadband HFC NBN have been almost as good as my pre nbn cable. 9ms compared to 6ms and about 20 ms better than what they were on Myrepublic which has been a good change and I haven't noticed Aussie butchering my uploads in the evening to maintain my download speeds like MR did. A weird thing I have noticed since switching away from Telstra though with both NBN providers I am with is I hardly ever match Australian players in FIFA any more. With Telstra 70-80% of the opponents I would be matched with were Australian. MR was a 30% SEA bias but could really be anywhere and Aussie seems to match me with about 50% kiwis and the rest anywhere. Anyone got an explanation possible solution for this? My static IP with MR would geo locate to around the ACT (I'm in Brisbane) and I've had CG-nat turned off by Aussie and any IPs I have been assigned are Aussie... I'm completely stumped.

    I feel that these results are actually very location specific. For example, where I am I get about 98% of my 50/20mbit bandwidth (according to pretty much all of the time. My ping to Sydney is usually between 8ms and 11ms consistently and the only real issue that I have had is when Optus breaks their routing and my bandwidth/latency to overseas servers tanks/goes through the roof. There was one time that my ping to a certain data center in Australia went through the roof due to routing issues by Optus as well but that was only one time (don't remember the name of the data center but it was who was hosting the BF1 servers).

    Last edited 06/08/19 2:37 pm

      I feel that these results are actually very location specificAbsolutely - because it's not just speed, it's the route the connection takes to the server. You can get your full 50/20 but if a node along the path shits the bed or routes you some ridiculous pathway to the server, you'll return a high ping. More nodes can introduce more latency.

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