Over 2,200 Australians Are On 1000/50 NBN Plans Already [Update]

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Over 2,200 Australians Are On 1000/50 NBN Plans Already [Update]
Image: The Simpsons/Disney

The response to the new 1000/50 and 250/25 NBN offerings has well outstripped expectations, Aussie Broadband has revealed.

The 1000/50 plans are the first unlimited residential gigabit offerings available nationwide to fibre-to-the-premises (FTTP) and a small percentage of cable (HFC) users. The plans were first proposed by NBN Co as part of a wholesale pricing review last year, but they only became commercially available last Friday. A new NBN 250/50 plan was also made available, a cheaper version of the 250/100 Aussie Broadband had been selling since last year.

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Aussie Broadband is the only retailer offering the unlimited 1000/50 plans so far, although the plans are available for other retailers. (Superloop has a 1000/50 offering, although it’s capped at 1TB of data a month and shapes users to 100Mbps down afterwards.) In an email to Kotaku Australia, an Aussie Broadband representative confirmed that 2,054 active customers have taken up, or upgraded to, the unlimited 1000/50 $149 plan.

Update 2/06: Aussie Broadband announced in a release Tuesday morning that 2,289 “new and existing customers” are on their 1000/50 plan, while 850 customers have picked up their 250/25 plan, which launched at the same time. “We did not dream that the demand for the 1GB and new lower cost [NBN] 250 plans would be so high,” Aussie Broadband managing director Phillip Britt said.

The plan is being sold as a “best effort service”, although under NBN Co’s definition NBN 1000/50 means a service that provides between 500MBps and 1000MBps down. It’s worth noting HFC users are artificially capped as well, with HFC connections only promised to access up to 750/50.

The takeup means the 1000/50 plan is already more successful than the takeup of NBN 250 plans. ITNews reported last week that Aussie Broadband had 919 active 250Mbps services, which amounted to just under half of all active 250MBps services on the network.

As of the middle of last week, there were only 129 active gigabit services on the NBN. Aussie Broadband serviced 51 of those, meaning that the ISP is now servicing roughly 2,000 customers who weren’t previously on any gigabit connection before.

The takeup comes only a few years after the then-NBN Co CEO Bill Morrow argued against introducing gigabit plans on the network. At the time, Morrow argued that the NBN was designed to be upgradeable as needed. “Rather than build for a demand that may materialise in ten years, we are constructing a national network capable of continuous upgrading to meet market needs as and when they arise,” Morrow wrote in an op-ed on Gizmodo Australia.

“There is little point in adding to the already high $49 billion cost of the nbn™ network to provide a capability that end users do not yet require and RSPs are not selling.”

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While Morrow added that the rollout of G.fast and DOCSIS 3.1 technologies would make gigabit internet more accessible in countries like Australia, his comments were not the first time the former CEO had frustrated Australians looking for faster internet speeds. During a half-yearly result meeting, the Courier-Mail reported the NBN Co CEO saying that Australians wouldn’t use gigabit internet “even if we offered it for free.” A year later, Mr Morrow found himself in hot water for implying that gamers were responsible for congestion on the NBN.

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Comments

  • There are other ISP’s offering that service and better.

    Launtel offers 1000/50 to residential customers as well as 1000/400. You can also switch you speed day to day if you want a cheaper bill and won’t be smashing it on that day/week or whatever.

    • Launtel’s service is super limited though:

      Hobart, TAS
      Launceston, TAS
      Queanbeyan, NSW
      Lidcombe, NSW
      Blacktown, NSW
      Eastern Creek, NSW
      Pendle Hill, NSW
      Liverpool, NSW
      Penrith, NSW
      Dalley, NSW
      Civic, ACT
      Darwin, NT
      Glebe, NSW
      Newtown, NSW
      Castle Hill, NSW
      Carramar, NSW
      Ryde, NSW
      Paramatta, NSW
      Bendigo, VIC
      Tamworth, NSW
      Grafton
      Coffs Harbour
      Port Melbourne, VIC

      Having a service accessible through the main NBN means it’s going to be much more broadly available nationwide, instead of isolated to a few POIs.

      • Ah, I had heard they had expanded their areas to the mainland, did not realised it was still super limited. My cousin has it and it’s pretty awesome.

  • And here I am still waiting for NBN.
    Neighbours have all had it installed for about a year or two now.
    NBN website used to say June 2020, now it says: committed to completion in 2020. It seems my house is in the ‘too difficult’ pile.

    • I had a similar issue. Everyone in the estate but me. Nbn and Telstra just replied with prepared quotes. Never wanting to investigate the issue.
      I got my local federal labour mp involved and had nbn connection in about a week.
      I’m on fttc and apparently if there is an odd number of houses to connect the
      Installers just skip a random property…

  • Just got the call from iinet a couple days ago to say FTTB is now available in my apartment. So… I guess I’ll find out in a week if it’s what it’s cracked up to be, if the ’90Mbps max’ capacity makes up for the reduced speeds of having to share (unlike ADSL2+ which is not affected by neighbourhood).

    I am… somewhat uncomfortable that this may end up a step backwards in reliability.

    • Yeah we just got it installed in our area and all the ISPs are advertising “80mbps average evening speed” which would be a downgrade for us on our 100mbps cable plan.

      NBN is a colossal scam and they’ll get my Telstra cable when they pry it from my cold dead hands.

      • Not many people had your speeds before nbn was avaible. You are somewhat unlucky while being lucky to have those speeds in the first place. Upload speeds are also waaaay better on NBN and that’s a huge deal for most.

      • Out of curiosity is that telstra cable on a constant 100? Or is it the usual as per latency/congestion 95-100 speeds?

        Im on an nbn fttp and whilst on a very bad congested day it may dip under 90 on high 80’s ie. 87 to 89 or so… its usually sitting around 95 for speed.

    • I’m on HFC, have been for a few years now. Daily dropouts, periods of poor latency, and often full outages that last half an hour or so. Contacting the ISP to resolve sends me into “NBNCo”-limbo. I know for a fact the issue is the 30-year-old copper in the street as when the tech investigated, I watched the look of horror on his face as it disintegrated in his hands.

      ADSL would have contant connectivity for months at a time. Definitely a step back in terms reliability.

      • I have HFC and get about 90mb all day around the clock. Probably had 4 drops outs total over 3 years. Find a provider that doesn’t BS you. So so so many promise speeds they can only offer on fiber connections. If you have. HFC connection it’s subject to congestion so only go to a provider who promises not to over sell what it can provide.

          • Every provider has to buy its capacity from NBN. To save money they don’t have to buy as much as they sell. if they do that and their customers all jump on, say at peak hour, your internet connection will be absolutely trash. Aussie Broadband are the only company I would trust on a HFC connection. Sure others might be as good but they promise not to over sell. If they can’t make your HFC work, just give up haha

          • From your previous comment it sounded like congestion was related to the HFC, not the carrier. I wouldn’t think a carrier would have any ability to change congestion unless they soley owned the pipe. Is there a difference between HFC and any other medium when the ISP is not purchasing enough bandwidth?

          • Read one of the comments below from Grunt, he gives a nice little round up of how it works. The NBN sells on its network to providers and it has more than enough for us all to have lighting speeds 24/7. It’s up to the providers to make sure they can cover all their customers with the speeds they are paying for.

        • It is most certainly not the provider, the quality of the copper in the ground in my area is certainly not capable. Unless I can find a provider willing to recable the suburb, its not going to make a lick of difference.

          • so you’re on FTTN as its the only form still using copper, as far as i know. very unlucky, easily the worse quality NBN available.

            I’d still find the best provider as it is most definitely subject to congestion. Dont just give up and blame it all on the copper.

      • Funny(?) story…

        TLDR: make sure the phone plug and socket connections are clean and corrosion-free, especially older houses.

        Long version:

        My dad’s place had (FTTN) installed pretty early on and had constant issues – including daily dropouts, trouble connecting (resetting the modem would result in an unstable/unusable connection for 30-45mins and usually drop out 1-2 more times until it would find a stable connection), ping would randomly be higher at times (normally 20 and would jump to 40ish) and even drop out for long periods (12-24hours) here and there.

        Complained to Telstra a few times – they replaced the modem, tried stability profiles, organized a couple of techs to come test things. etc.

        One day it stops working completely – we call up and they send an NBN tech. He does the usual tests and says it’s all working fine and that the issue is where it’s plugged in because it’s not the first socket and that will fix the problems, then packs his stuff and leaves. At this point the modem won’t connect at all and we have no idea where the first socket is (old house with lots of plugs).

        With some help from a mate (over Discord) who use to do this sort of stuff for a living, I pull the covers off around 5-6 sockets (600 series? the large 4 prong style ones) looking for the correct one and have no luck finding it. But while doing this I noticed the contacts were dark… I run a bit of sandpaper over them a few times, plug the modem in, and within less than 1 minute it makes a solid connection, ping is lower than ever before and it runs nice and stable – 6 months later and only couple rare, minor issues since.

    • You should be fine. The copper loop from the ‘basement’ to your unit will be short enough to not greatly matter (at least, not for 100 Mbps), and the ‘sharing’ issue, if it happens, it wont be the line but the ISP not buying enough bandwidth.

      Which is standard across all providers.

      • Yeah, what concerns me is the last one – getting sub-ADSL2+ speeds due to sharing. I’ve seen waaaaaaay more reports of that than is acceptable.

        • Heres how it works. I’ll use FttP numbers because its easier, but you’ll get the idea.

          For a 100/40 connection, the ISP needs to cater for at least 140 Mbps of speed – the 100 down, and the 40 up. Which they do. But that 140 Mbps isnt used 100% of the time because data travels in pulses, so they dont need much more than that 140 Mbps a single user needs. Generally they have about 160-180 Mbps of capacity (most of which is ‘free’ as part of their wholesale user cost to NBN), most go for the lower side of that to cut costs.

          For 20 hours of the day, that capacity is way more than enough. The number of people sharing that connection at any given millisecond isnt enough to take up all that bandwidth. On the rare occasion it is, the data only needs to wait a couple of milliseconds at most and it has its gap to slot into. You dont notice it as a user.

          For the other 4 hours, its the opposite. Everyone is online, and the number of gaps is reduced considerably. They’re still there, but your data might need to wait 10 ms to get a gap, and you notice it. Those millisecond numbers are made up btw, but you should get the picture – peak hour traffic is only for a couple of hours, not 24.

          The solution is easy – the ISP pays for more than that 160 Mbps bandwidth they typically cater for, which means more gaps for data to slot into. But those extra Mb’s cost money. I think its something like $25/Mb of bandwidth.

          Its pointless for the 20 hours a day its not needed so its an expense for just peak periods. If they get just 20 Mbps more the problem pretty much goes away, but thats $15 less profit (give or take) per user. As a side note, if ISP’s could access more bandwidth just for that peak period, it would also solve the problem, and be cheaper per user to the point its acceptable.

          Thats why people have slower periods while still able to hit the maximum speed through the day – the shared bandwidth has peak hour traffic. If they never get the maximum, its because of the copper line either being too long or broken. In a block of units it shouldnt be too long, but theres always the possibility of it being broken. But other things wouldnt be working either, like your normal phone line or existing internet.

          • You’re right on the money here. So many complain about NBN not knowing this. Getting the right provider who doesn’t cheap out is bloody essential.

    • Since when was ADSL2+ not affected by neighbourhood?? Unless of course you mean because everyone else has already moved on to NBN?

      • It’s… never been affected by the traffic of the neighbourhood. Like… ever. Maybe you’re thinking of cable? It’s affected by the quality of the lines in the street, and the absolute worst case it’s affected by the capacity of the exchange, which could (incredibly unlikely) get overloaded (VERY VERY UNLIKELY. I used to fix them for a living).

  • In my current place, we went from 100mbps cable to 80mbps-ish nbn. Also, it was more expensive but had no choice to move to the nbn. But I am moving in 2 weeks and called Aussie to see what was available at the address and it has FTTP so going straight to 1000mbps. I am pretty excited! It is in one of the original NBN plans they rolled out when labor first put it in before the liberal changes. I don’t even need a modem. Just plug in via ethernet. It was another wake-up call on how the NBN should have been done in the first place.

      • lol. Pretty much. It wasn’t even the speeds that just stood out. Even just the simplicity. It should be that easy for everyone from the get-go. Just like turning your power on. Call up, turn on and just plugin.

      • Yeah, that sux. Hopefully, it gets better. If recent events are anything to go by it might have given a wake-up call.

      • You have FTTN? I don’t have anything yet. Apparently I MIGHT get FTTN in September this year. But considering NBN have told me I would have it every 6 months for the last 7 years I am not holding my breath.

      • Same here, it didn’t bother me when I got it in 2017 because I get 50mbps but now that everyone on FTTP can get a 1000 I’m pissed

  • I saw an article saying the 1000/50 plan was available through Aussie BB – Checked my address and yep. Signed up, got an email a half hour later confirming the plan, an hours worth of modem config + troubleshooting and boom.

    $50 more a month than my 100/50 plan for 10 times the speed and retained the unlimited data. I almost can’t believe I see 800mbps+ down living in Australia. I do understand I’m one of the lucky people in this situation, but having FTTP was the reason I pulled the trigger on the house I bought and am now reaping the benefits in full.

    Pretty stoked.

  • Upload should be 250M, Kinda a joke that ISP’s still think upload is under threat if they allow people to do such a thing..

  • I’m on FTTN. Somehow I got lucky as its the one thing I forgot to check when buying my house. I get 100/50 and I can max out that line all day long.

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