Cyberpunk 2077 Developers Are Sorry The Game Runs Badly On PS4 And Xbox, Offer Refunds

Cyberpunk 2077 Developers Are Sorry The Game Runs Badly On PS4 And Xbox, Offer Refunds
Screenshot: CD Projekt Red/Kotaku

Did you buy Cyberpunk 2077 on last-gen consoles? I did! It’s buggy and looks rough. CD Projekt Red is now sorry about that.

In an official joint statement the studio writes, “First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”

The studio added that it will fix bugs and the overall experience. The first updates have just been released, and there are more coming.

After the holidays, two major patches are coming in January and February, with details announced prior to release. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” reads the statement. While CD Projekt Red admits that these patches won’t make the PS4 and Xbox One versions look like a high-spec PC or Sony and Microsoft’s new consoles, the studio promises that the updates should help close the gap between old and next-gen.

There were reports that refunds were being offered to unhappy players, which the studio has now confirmed. CD Projekt Red asks customers to use the refund system on PSN or Xbox for digital purchases. However, those who bought retail copies will need to try to get one in-store. If that is not possible, the studio is giving out an email address (see below) to hopefully assist. Note that the email will only be operational until December 21, 2020.

The statement, which can be read in full below, ends with a notice that PC players will also be getting patch updates.

In case you missed it, read Kotaku’s Cyberpunk 2077 impressions right here.


  • I gotta say, the calculated decision to avoid showing the game on last gen consoles was a dodgy move.
    We get that it wasn’t going to be as good as the promotional footage or the PC version but I really expected CDPR to be a bit more honest and transparent about it.

    On another note, the release at the start of the next gen has resulted in a weird situation where a game developed to run on last gen isn’t up to scratch and the next gen version isn’t even available yet, so fucking glad I waited.

    • Yeah I didn’t like their statement blaming the issues on last gen hardware, it is currently only a last gen console game that works on current gen through backwards compatibility.

  • Intentionally only show the game running on high end PC while blocking last generation console footages. Continue to feed on the endless hype so the initial release and pre-order sales will be through the roof to recoup all development/marketing costs. Apologise, then promise future patch fixes and future content similar to Witcher 3. Next thing you can bet on is the usual playing the victim “We’re sorry we disappointed some people but please stop sending death threats and harassments to our developers etc.” so the media can blow it up.

    This has all been a blatant calculated move by CD Projekt Red. People who defend them are simply in the wrong.

    • so you expect them to show the game in its worst possible form? there is an argument to be made here. that is, whether they should have released the game on ps4/xbone at all. your crying that the game didnt look or perform in impossible ways on 7yr old hardware that was already 4 years out of date upon release is just pure ignorance on your part.
      be thankful they are actually committing to improving it. if this were an ea release youd be out of luck.

    • There’s arguments both ways. There has traditionally been an understanding that if you can buy a game on a certain console then you expect a certain level of performance- and it doesn’t seem like the game meets that standard on the base last-gen consoles.

      At the same time we’re not in a traditional console cycle. Both MS and Sony released hardware revisions last gen that were very significant improvements over the original versions, plus CDPR have come out well in advance and told everyone that they’ll get free upgrades as their hardware improves so it’s not like they’re going to sting people twice for an update.

      Given that MS and Sony wouldn’t have allowed CDPR to release the game only for the PS4 Pro and One X I guess the only expectation would be that they announce in advance that the game runs horribly on the base machines. That or cancel the last gen versions and deny Pro and One X owners perfectly playable games- or base owners a choice of playing a crappy running version (I know I’ve played through great games in terrible conditions where my PC wasn’t up to scratch).

      I don’t know…. I get that it’s not great but I don’t feel particularly bad for anybody who’s stuck with a shit version. It’s not a kids game where buyers can’t be expected to do their own research. It’s not an era where games sell out and become unavailiable over Christmas. Wait for the reviews before you buy it if you’re worried about performance and own a shit console.

      It is great for MS and Sony. Buy a new console everyone!!!

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