On Saturday Crysis was part of a Steam sale, but now it appears that a huge majority of gamers who purchased the game at the reduced priced can’t actually play as a result of faulty CD Keys. Two days later, post a huge thread on Steam with over 1000 comments and over 250,000 views, there hasn’t been an official statement from either EA or Valve on the issue.
“No resolution was offered beyond waiting a while and trying again,” claimed one poster. “I was told by my customer support rep that the problem was on Steam’s end and that EA could do nothing. I was then sent a link to the steam forum in which one poster had already had the exact same issue solved by another rep. This forum thread also featured a post from someone who had been told by another rep that the problem was on EA’s end and not Valve’s end at all. Fair enough, if you don’t actually know where the problem is, say so, don’t point the finger at someone else.”
EA is steadfastedly claiming that the issue is on Valve’s end, as repeatedly stated through customer service logs:
“I am sorry that you are facing this issue. This issue is on the Steam’s end and they are aware of this issue. They are investigating the issue and hopefully this should be fixed pretty soon. I request you to please wait for some time and then try again playing the game.”
A post from a Valve representative on the forum thread appears to support this statement.
“We are aware of the problem and are investigating the issue,” claimed the post. “We apologize for any inconvenience.”
Post this statement consumers have heard nothing concrete from either EA or Valve on the current situation, or been given an ETA on when the issue will be resolved. Some users, who have persevered with EA’s customer service have been given second CD Keys, which have subsequently worked, but most remain lumbered with a key that does not work at this time.
“As a PC gamer I accept that from time to time I will have problems getting games to work on my specific system configuration,” claimed a poster, “but what separates a good publisher from a bad one is how they support customers after sale. Refusing to even try and help, and then blaming someone else for your bugged servers does not make for good customer support.
“The fact is that I’ve enjoyed many of EA’s games over the years, but it genuinely disappoints me to see you treating your customers and partners like this.”
We have contacted EA for comment and an official statement, and will update as soon as we hear back.
UPDATE: It appears as though the CD Keys are now starting to work for those that were having issues. We still haven’t heard back from EA.
Leave a Reply