PSN Outage Leaves One In Five PS3 Customers Considering Xbox Live

PSN Outage Leaves One In Five PS3 Customers Considering Xbox Live

Lots of people vow all kinds of extreme things when they’re pissed off, especially at giant corporations. Many come back for reasons of convenience or simply calming down. But a survey taken this week, reacting to the PlayStation Network outage, suggests that 21 percent of PS3 owners are considering selling their consoles and fleeing for Xbox Live.

That’s a big threat to make. This isn’t like, say, TV, where you get pissed off at a station and you permanently tune in to some other evening news. That costs no money because you still have the TV. Similarly, switching brands of fabric softener because they advertise with someone you dislike is just shifting your purchase. You get rid of a PS3 and go to Xbox Live, you’re paying extra, both to acquire the console and then to access features that are free to millions of PSN subscribers.

The survey was conducted of 2,132 in the United States by the site CouponCodes4U, so this isn’t Gallup, CBS News or the Zogby poll. It’s not a stunt but it is promotional in nature. And respondents are “considering” selling the machine, not saying “I have sold it” or “I will.” But if one-fifth of the PS3 owners they talked to are having these thoughts, it’s indicative of the mainstream anger and disappointment Sony faces, attitudes which may be different from those of hardcore gamers.

One-Fifth of PS3 Owners Are Eyeing the Exit [The Escapist]


  • ive had trouble getting online with ps3 and now i cant get on period for going on 2 weeks when is it gonna be fixed as big as playstation is it should have already been fixed please fix my ps3 im ready to get back online i love playstation and guess id never leave but atleast let me know how much LONGERRRRR!!!!!!thanks very loyal customer bigman4571

  • Sure it’s an inconvenience that PSN is down, and that the data that was stolen is a worry, but to Sonys credit they are going about the right way in fixing the problem and providing info on that matter as it comes to hand.
    But there is no garentee that Xbox live is any less prone to a cyber attack than any other online database is.
    It’s very unfortunate that this has occurred but if you have provided your information online (Facebook, amazon, Internet banking) there is always a risk that it can be accessed by a third party if they are wanting to access it by whatever means possible.

    • I think you should change your name to “Sony Playstation Rep”

      If you’re gonna try and plant comments of praise about a company you work for be a little more subtle. Especially if you’re gonna try and make statements that are bold faced lies.

    • Way to be an obvious Sony plant.

      Try harder to conceal your motives in the future by using a few less blatant lies.

      • Aplogies moderators for this comment and my previous one. When I came back my comment was missing completely. If you could remove them both and leave the first one that would be great!


  • oh shut up! if it were the Xbox live service that this happened too you have the exact same articals but it would be 1 in 5 would jump to a PS3.

  • I wouldnt say they should SELL thier PS3 but just go out and buy a ps3.. but this l8 itll be a waste of money because its coming on very soon.

    • i agree with what was said befor we there sould have been regular updates on what was happening that being said ps3 has features xbox didnt even think of ps3 came out with 3d years befor the first 3d tv came to consumers ps3 was the first to have blueray what we dont relise 4 years later is that sony saved us alot of money alot of time and to do what we are pissed about (play online) is for free we dont hafto worry about paying a bill every month or nore do we hafto worry about not playing because we are a day or two late. I have owned both ps3 and 360 i always go back to playstation i meen after all they were the firs to bring out a console that palyed cdz they always have been more advanced and i think allways will be. BUT FUCK I AM PISSED ALMOST 2 WEEKS NOW WITHOUT PSN WTF IS GOING ON! SONY YOU HAVE ALL THIS MONEY AND ALL THESE SCIENTIST, TECHNOLOGY WHIZZES AND ITS TAKING YOU THIS LONG TO GET IT BACK UP AND RUNNING. I THINK I OVER ESTIMATED YOU GUYS.

    • Been on playstation since it began loyalty they will fix it so I’m ridin till the wheels fall off!

  • Ha, i’ve had an Xbox, still prefer the PS3 even though i can’t play online, Xbox 360s are shit fullstop

  • No one can blame the PS3 owners thinking about switching to the XBox, its just a matter of something that is not available right now in one place but is in another. Also some of the accumulated frustration that ppl have collected over these years towards the PS3 like No Cross Game chat, etc. has now reached its point. And the fact that ppl prefer COD and since COD favors the XBox ppl think its the most logical decision. Well I don’t, I’m a PS3 gammer through n through

  • sorry, I guess i’m one of the 4/5 that don’t want to pay high prices for mostly P2P servers.


  • I will gladly swap my xbox360 for another ps3. Give sony some slack and wait it out. Play some world of warcraft if u love online gaming so much.

  • Even with the 2000 odd trophy count i had with the PSN, On the 9th Day i sold up for an XBOX, The response from SONY was unexceptable.
    SONY have only themselves to blame for even after they started informing us,
    This weekend rolls along and SUNDAY 1st, we’re in the dark again with NO WORD since FRIDAY 29th.
    SONY DONT CARE, We’re just a number.

  • I’d like to see those numbers in a month, those that actually did make the swap. All this proves is that Sony need to get this back up and running soon, recompense well enough that people stay. One or two free games from a selection would be a good start.

    But there is no better way to show how pissed you are than with your wallet. I hope people DO switch, that way Sony learn their lesson and are forced to improve. But the fact remains it’s VERY expensive to just throw away all that time and money then invest new time and money in a platform not far from it’s end.

  • Only 1 in 5?? One of my mates who is a die hard fanatic about his PS3 still agrees Live is a far better solution than what is found on the PS3.. That being said, since the whole hack and credit card fiasco, he has already packed up his PS3 and is looking at the new 360’s.

    I wouldn’t be surprised to see that figure increase..

  • The biggest issue is how we all have been kept in the dark. There is no ETA there are now regular updates on what is happening. So WTF is going on? NFI!

    Hence why people are considering the move to the devil you know rather than the devil you don’t.

  • I think it’s mostly people who just can’t handle not having online play comprising that 21 percent, as opposed to people with an actual issue about what happened to Sony (and their personal details, of course). Wait until PSN is back up, and the figure will drop sharply.

    Once they get back on Blops, all will be forgiven. That being said, I’m sure there will be a genuine few who do jump ship.

    As for Live being the superior service? I look at it as the old Ford vs. Holden argument – at the end of the day, they’re both quality products, doing the same thing. It just depends on which one does it the way YOU want it to.

  • I have all the consoles so there’s nowhere for me to really jump ship to.

    I did start focussing on PS3 once I was on my 3rd 360 because of hardware problems so where do I go now, the Wii? haha

    I might get back into PC gaming now.

  • So.. out of those 1/5 who were “thinking” of swapping. How many were exactly originally dissatisfied w/ PSN anyway? Already liked 360 to begin with? or for that matter were already looking at 360/Live in the first place and just given an excuse?

    Standard skewed survey results IMHO. Proves nothing concrete but provides plenty of fanboi fodder flames. =/

    It’s like asking would you prefer Pizza Hut over Dominos after that whole idiots putting crap on the pizza on yYoutube incident a while back…

    • Never been dissatisfied with PSN ever. had mine since PS2. Never any problems, except maybe the nat type 3 stuff, but otherwise great.

      Does this make me want to throw my shole console out the door just to get Xbox Live? .. Um no.
      There is plenty of other stuff to do, and imaging the money I have to part with, again.

  • What a ridiculous survey, I hope nobody takes this seriously.
    This issue will not affect anything, it has no statistical significance and this survey is a bias piece of drivel. And you call yourselves journalists…

  • in the long run, swapping consoles is more efficient, as paying $50 dollars a year to have a more secure network is the small thing. While PSN has been hijacked and have private confidential information stolen like credit card numbers will be more severe and regretful as for paying a petty 50 bucks.

    • Only it’s not more secure. Live has been hacked many times. In 2007 accounts were compromised and cards were stolen. Only difference is, no one cried chicken little because there is a general bias towards MS this gen. This survey is crap and you know it.

      • No, the difference is that microsoft didn’t shut down their network for two weeks and actually had the resources to respond quickly to attacks. As the old saying goes, you get what you pay for.

        • Uh, in December of 2007 Microsoft shut down Live for 14 days. MS has had this happen before too.

          I would never go with 360. Paid subscription, MS’ stupid Code Of Conduct, Pre-pubesent fan boys everywhere. This survey sucks just as much as this article and so called journalist who wrote it.

          anyone who downgrades from the PS3 deserves to get the RROD or video drive error on their 360

  • and 4/5 of the ppl saying they will switch won’t end up following through, they are just having a little temper tantrum!
    Yes it annoying that the service is down, but sony had to pull it down after some ppl hacked it and stole info, maybe we should hate on the hackers???
    I would rather wait for a few weeks then get back a psn with no improvements, plus anyone think maybe just clock up some single player game time or god help me for suggesting this to you guys cause it’s probably a sin to you…….. GO OUT! gamin ain’t life man, go socialise without having to virtually shot someone or something,

    and yes I know not gamers are like this, there are many who have lives, to you I smile, you are bacony-good!!!

    But guys calm down and let sony breath a little and get it working again, we can wait

  • if the psn is going to be down for so long i might as well get a xbox and mod it why am i paying 60+ for a game and can’t go online. And ps3 wont’t even do anything for the people

  • to the people who are bitching about the time it’s taking, know how long it takes to rebuild an entire network for 77 million people? If this is back this week it will be an computer engineering marvel the scale of which has never been achieved.

    Add on top of that a new security structure that will be compatible with what is on your PS3 so it can update to the new security. Just be patient, yes it sucks and I don’t like that Sony took so long to tell us how severe this intrusion is. Don’t forget THEY are the victim here as much as we are, THEY are loosing millions, THEY have had to rebuild their network. We have just sat at home on our cheap computers and bitched online about not being able t to play COD or SOCOM.

  • So 2,132 people out of 77 million (or about 30 million in US) is a large enough sample to know consumer feelings? Statistics these days seem to be pretty bad at being meaningful. Add to that the fact that any time something goes wrong with something high profile you get a slew of people ragging on it and saying they’re going to dump it because it’s cool to be negative but after the incident settles down they just go back to using it.

    I wonder how many people said they would buy a PS3 after XBox Live got hacked but didn’t. I’m just glad Sony isn’t pandering to the vocal minority and are taking their time to make sure they get the fix right the first time. Or at least I hope that’s what they’re doing…

  • The thing about gamers is, they talk very big but have very low follow-through. How many people didn’t end up getting LFD2? How many chucked gaming on their Xbox after their third RRoD? End of the day, we’ll YELL IN CAPS on message boards but that’s generally the extent of it.

  • Well I dont know why u wouldnt just have both. Then when one of thses retardcompanies fucks up you wont notice. I waste so muchtime looking for sensible comments in a sea of fanboy moron shit.fuck off

    • Agree on all points.

      I especially agree on wasting so muchtime looking for sensible comments in a sea of fanboy moron shit.

  • The whole “you get what you pay for” line has been spouted out all week from Live users (myself included, mostly in jest) but is Live really that more secure than PSN? I mean, if the same people wanted to the same thing to Live, it’s possible that they could. The truth is that we have no idea. Maybe paying for the service increases security, maybe it doesn’t. As an Xbox Live user, I don’t live under the delusion that this couldn’t happen to me. Regardless, I’d still recommend Live over PSN to anyone. Super Meat Boy! Monday Night Combat!!!

  • Tonight’s headline: first reactions are often emotionally driven and ill-considered.

    In other news, gravity is still working.

  • Xbots have selective memories. LIVE went down for over 2 weeks in 2008 and it was hacked and cards were stolen in 2007. Seriously, what a joke some of you Xbots have become.

    • Well for one, the service didn’t go completley down, but only to limited service. They also let us know straight away, and gave us a free arcade game/free week of gold for the trouble.

  • I think people who went out and bought an X-box need instead to go out and get a life.
    If a week without online gaming causes them to go out and pay stupid amounts of money to be able to do it again, then your just sad.
    See that thing hanging in the sky? It’s called the sun….go out and enjoy it.
    Now if your console breaks, then it’s acceptable to buy a new one but not cause it’s under maintenence.

  • i notice the survey was only in the usa !!! .. where all the whining, temper tantrums, demands and sad ass retarded comments have been prevalent . you can bet that they are the annoying little shits who do nothing but chase female avatars around on ps home .. most ppl already own both consoles these days unless theyre under 16 yrs old or trailer trash sons of a single crack hoe mother… to all those who do wanna jump ship to the xbox …. see ya losers , go hang out with the loudmouthed obnoxious little ass wipes who never shut up . mostly american kids who have no respect no intelligence and no friends !!! psn is down , soooo what ?? if your attention deficit disorder is so bad you cant wait a week or 2 then please feel free to fuck off anytime !!! the psn will be better without you !! home will be better without you !!! and the rest of us users will enjoy the resulting peace on the ps3 and home much better without you ….. maybe sony should leave it off another week just to help make up your minds …. that way we ALL win ….

  • Ive owned an Xbox as well i love my PS3 more then it. But there is one thing i know will never fail on me…..Steam!

  • I’m alright with those people who want to switch over to Xbox Live. It kinda reassures me that the community on PSN will be more mature, if not more intelligent.

  • What a ridiculous survey, 2000 odd people out of what? 75 million psn users?

    What has happened is an outrage, but there is no way in Hell is jump to xbox. Who wants to pay yearly for online play? When its nowhere near as good anyway.

  • I been a Playstation user for 15 years and the fact that they got hacked doesn’t infuriate me as much as their pitiful treatment of the customers, they took forever to notify us their was a problem and now with our information out there in the hands of criminals they are not offering Identity Theft Protection/Credit Monitoring services or anything to help protect us, I had to freeze my credit with all the credit bureaus and report my credit card lost to get a new card number assigned, do you think this is how I was to spend my weekend on the phone with credit bureaus? I could care less about a free trial of PSN Plus, that is a joke. They better make this right fast or yes I will be selling mine and going to Xbox.

  • Xbox has been hacked more times than ps3 an has red ring of death if u can’t survive to not play online for a while just rack up ur achievements or buy a massive solo campain like assassins creed brother hood or new portal 2 or even fir younger gamers Escher and clank by doing this you will save a fair amount of money and not have to buy black ops for the xbox as well as the ps3 u allready have

  • Yeah not the best stat, I mean this type of threat gets thrown around on the xbox forums every dashboard update.

    I’m personally never taking my PS3 online again, but as I already own both consoles, its not that big of an deal for me. I’ve always prefferred 360, and this whole issue has just confirmed that for me.

  • At first, I did what most Xbox Live oriented users probably did and went lol XBL > PSN FTW. Then afterward realised: a) since so many people have been posting that the hackers out there might sit back and go, Oh really now? and actually target the XBL and b) this actually goes BEYOND Console wars as this is a very serious offence that really should not be shrugged off.

  • You must be stupid if you’re considering moving to a console that has you pay for their online services from one that’s free.

  • Wow… really? PSN has been awesome and still will continue to be… hands down. Is it better than XBox Live, probably not, but if I was paying $50/yr to play online where others are free, I’d expect it to be. I just cannot justify paying to just play online with friends. What’s even worse, Xbox fanboys are eating this up… There’s a lot of peer pressure to make the switch just because PSN users are being beat down so badly…

    PlayStation continues to be the most secure system, which makes the difference to me when picking consoles today. XBox gets exclusives, but games get hacked much sooner than any other system, making some games absolutely unplayable due to all the exploits and crap people tend to cheat with.

    People are always quick to point the finger and laugh at the “rival” for it’s mistakes, but fast to forget the similar mistakes their “preferred” brand made not to many years ago, and since it only affected it’s paid subscribers, only they got the free game MS promised.

    This kind of breach could have happened to any company. Sony did the right thing at least by shutting the service off indefinitely until the new security measures were in place and solid. It just means that their security will be much better than before.

  • i wont swap my ps3 for a xbox . but i wouldnt mind having an extra console in my collection . the only and main reason why i didnt buy a xbox yet , i dont like their controller .

  • The problem i have with sony is they knew that had outdated shit on there servers so they let the shit get hacked so its sonys fault i love ps3 but its bullshit that they would ignore the problem and let this happen

  • I think sony will charge for online a bit sooner now shit has hit the fan! but who care about a couple of bucks a month! I have a ps3 but use a 360 controler.. Too long on the box I guess. How much loooooooooonger I need MAG!

  • The psn should be up shortly the reason I is still down is becuase the fbi and homeland sucirty are lokking at the way anonymous the hackirs got in it and ps3 destroys xbox 360

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