How Dead Space 3 Became Free At JB Hi-Fi For Some Pre-Order Customers

JB H-Fi have stopped taking pre-orders for the Dead Space 3 Limited Edition, and will not be able to fulfil existing pre-orders for the game -- they are, however, offering a free standard edition of the game to anyone affected.

If you have your heart set on the Limited Edition and have pre-ordered through JB Hi-Fi, you might want to check on its status sometime between now and the 7th of February, when the game is released.

Speaking to JB games representatives, it appears existing pre-orders will not be able to be fulfilled due to an exclusive arrangement with "another retailer", and all platforms are affected. EB Games is still accepting pre-orders.

UPDATE: EA Australia has confirmed that the Limited Edition is exclusive to EB Games. The confusion was caused by an "advertising error".

The following email has been sent to all JB pre-order customers:

Hi Guys,

Unfortunately we have been advised that we will not able to fulfil Dead Space 3 Limited Edition pre orders taken via JB Hi-Fi Online and in JB Hi-Fi stores.

This is disappointing for both you the customer and JB Hi-Fi. As a token of good faith customers who have pre ordered Dead Space 3 Limited Edition from JB Hi-Fi will be receiving a copy of Dead Space 3 Standard free of charge. Only customers with active Limited Edition pre orders at time of release are applicable to receive a copy of Dead Space 3 Standard.

Please keep your order open at this stage, we will cancel your order approx. 1 week before release to ensure no charge is made to your account. Your game will ship shortly after.

We sincerely apologise for any inconvenience this may cause. If you have any queries or concerns please contact our customer service staff.

Kind regards,

[Redacted] | Online Customer Service

JB Hi-Fi Group Pty Ltd

The good news is, anyone who has already pre-ordered the Limited Edition through JB Hi-Fi is being offered a standard edition of the game, completely free of charge. That means a full refund on the Limited Edition, and then a free standard edition.

Whether you then go to EB and buy a Limited Edition again is up to you -- how much do those extra suits and guns mean to you?

You can check out our hands-on of Dead Space 3, and an interview with Producer John Calhoun, here.


    Might need to go in and pre-order an LE tonight....

    Fingers crossed I still can.

      Because we're still gonna accept preorders for the LE... Haha :P

    I guess the best option is to go order the LE from EB Games then sell / trade your standard edition once you get it from JB.

    But seriously - this kind of crap wouldn't happen if it wasn't for bullshit retailer exclusivity deals. EB love this kind of thing because it gives them a loophole they can use to avoid having to price-match with better priced retailers. Which is pretty much everybody.

      I'm pretty sure you don't know what you're talking about.

        I pretty sure they do - they won't price match.

        I'm pretty certain you don't know what you're talking about. EB WILL NOT match the price of a game if it is not the EXACT SAME game as the opposing retailer the customer wants them to match.

    I imagine JB Hi-Fi will be getting EA to pay for this. Then can be , persuasive.

    That's a pretty decent move by JB Hi Fi.

    I've noticed EB will basically add an A4 Poster to their games to make them exclusive so they don't have to price match.

      you still can price match but you will lose the A4 poster :P

      Sometimes EB preorder bonus is shit anyway.

        I didn't care about the Poster obviously, but they refused to price match the cheaper price at of all places Harvey Norman, because it wasn't the same game theirs came with a poster.

        I of course went to Harvey Norman and saved myself $30, the game was Rage on 360. I got the bonus ingame items too.

        Same thing with Halo 4, JB was selling it for what $80 which was cheaper than EB's $100 both came with some ingame skins and helmets. The interesting thing is I'm about to unlock the unique EB stuff.

        If the JB skin is ingame I don't know how to unlock it.

          What has the world come to when you're going to Harvey Norman to SAVE money?

            It was a one off incident and I assure you I was as shocked as you are.

            But to save $30 on a new game I'd do it again.

    Speaking of free games, did anyone manage to get a free copy of SSX on Xbox Live games on demand? It looks like it was listed for free accidentally, but has since been removed.

      Nope, I'm pretty sure I JUST missed out on it :(. I saw it and after I logged on it was gone.

      Now it's back at the lovely low price of $70 :P

    Good on jb hi fi for offering something to make up for the problem.
    Customer service yeah!

    Wow that was nice of them!

    Early last year they had the Dark Edition of The Witcher 2 for a price about $30 or so cheaper than other places, so some friends and I pre-ordered it from them. One of them emailed them multiple times to confirm it and the JB rep said it was fine... only to have them cancel all of the orders a few days later.

      In their defence, it was not JBs fault. The Australian distributor of The Witcher 2 decided to, greedily, region-price the game a few months before release. JB might just have been slower at reflecting/changing this price change on their website etc, though.

      That's why GOG/CD P RED offered Australian buyers the cheaper, rest-of-the-world-price for x-amount of time after the announcement was made. Because they knew it was shit, and gave everyone a last chance to pre-order the game at the original price before they, too, had to make the revised AU pricing final.

        Ah, didn't know that but I was trying to go along the lines of "it seems like honouring that pre-order price would've been cheaper for them than giving out free copies of a brand new release", just didn't know where I was going or how to phrase it :P

        I think at the time the Dark Edition was $100 on Amazon (safe bet for the standard price) which was what JB had anyway, the price error was something like $70 which is why it seemed a little bit "too good to be true". I'm not too fussed about it though as I only pre-ordered it because it seemed cheap enough.

    This is one of the reasons why I will always choose to shop at JB whenever I can. A refund alone would have been acceptable enough but to also throw in a free standard edition for those who did pre-order sounds fairly generous, to me. Good on them for looking after their customers, regardless of who was at fault for this happening in the first place.

      I agree. I had Batman: Arkham City Special Edition preordered with JB Hifi. It was going to be about a week late, so they instead sent out a regular copy of Arkham City to cover for the lack of Special Edition. Then about five days later, the Special Edition arrived with the game. I didn't even say anything; sure, I was bummed I wouldn't get the game straight away but I was fine to wait. So, just to keep the peace they sent it out. JB Hifi always has my money.

    I'm not too fussed about getting the limited edition to be honest. Found a special offer going at Mighty Ape to get some DLC and a t-shirt. though ( Quite a good deal considering this standard edition is cheaper than JB and delivery speed isn't bad.

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